I processed the return for an item under the right of withdrawal (incl. shipping, since it is borne by the buyer) and not via eBay return. The reason was that the seller stated this in their first message. Only in their second message did the possibility of returning via eBay come up. However, the seller now wants the return to go through eBay so that the fees can be refunded.I then clicked the eBay return button, but I end up on a page where the shipping costs are supposed to be deducted from t...

Hello @biker30000 , thanks for your feedback. In that case, please clarify this with your seller; we can only ever act and provide support within an open return request. Kind regards Elke

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Right of withdrawal/ return | Members help members | eBay Germany