How does eBay decide when an item has not been delivered despite eBay seller protection | Members help members

happymummy1 · 2025-12-30T09:15:12.631000Z

Good morning everyone,I have a quick question.If I sell items on eBay, then buy a shipping label for a letter through eBay, e.g. for €1.80, and then send the whole thing off.How would eBay decide if this letter, which does have a tracking number and eBay seller protection, ends up with no delivery confirmation?For the buyer or the seller?I'm hoping for a quick answer, since I've listed several things using this option.If eBay decides in such cases in favor of the buyer, then eBay seller protection is of no use to me at all. Then, ideally, I would have to send the whole thing by registered mail or as a parcel, because those shipments would be insured.Since the costs are significantly higher, I want to make sure I'm covered in that regard. Otherwise, I'd lose the item and the money.I hope someone can help me with this. Best regards

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How does eBay decide when an item has not been delivered despite eBay seller protection | Members help members | eBay Germany