How can we recover our losses after coming across some scammers? | Members help members

turbosparede · 2026-02-03T11:22:57.330000Z

The buyer claimed the product was incomplete, but our review of the shipping records showed that the package arrived undamaged. In fact, from the moment the buyer first contacted us, it was clear that this was just a pretext to demand a partial refund. When we offered to send the supposedly missing accessories, he refused and instead insisted on a full refund of €150. We declined, after which he immediately requested a return and again claimed the item was incomplete, this time demanding a refund of 250 euros. After lengthy negotiations and back and forth, he finally agreed to accept the return with a partial refund of 150 euros. However, after we paid the partial refund of 150 euros, he broke the agreement and escalated the matter. The buyer then threatened by email that he would contact eBay and leave negative feedback if he did not receive €150. This is nothing less than professional fraud! He demanded another so-called compensation. We checked the surveillance footage five times and confirmed that his order was complete, and the logistics provider also supplied the data on the package’s weight.We offered him three solutions: The first was to resend the package via international express shipping (delivery within 2-3 business days). The second option was a partial refund of €150. The third option was to provide a return label, which he would have had to use to send back the complete item for a full refund. He chose the second option, then escalated the case and sent us an email with threats, demanding that we pay him €150 or face negative feedback!!!Our question is: Isn’t this professional fraud with threats? Didn’t we act correctly by offering him the €150 refund he demanded through a return request?

Discussions

How can we recover our losses after coming across some scammers? | Members help members | eBay Germany