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How long does the return case "The case is being processed" take
Summary: There is a discussion about the duration of a return case with the status "The case is being processed." sonja_sonnemi asks about the time frame, while perfect-sally and nina@ebay participate in the discussion. None of the posts contains detailed information or a solution.
For three weeks now, the status message has been "The case is being processed"
"Please be a little patient - we are still reviewing your case.
We will get back to you soon.We will get back to you soon.
If you change your mind, you can close this case.If you change your mind, you can close this case."
They’re definitely betting on me not having the patience and closing the case.
Unfortunately, you can’t reach a human or an email address from eBay, only some stupid AI chat that doesn’t get anything, no matter how hard you try.
How can you remind eBay about the case? It’s never taken this long before.
nina@ebay
Mentor1 month ago@sonja_sonnemi Hey. 🙂 I was happy to take a look at this. Please excuse the fact that the handling of your case was significantly delayed here. I have now closed it for you with a full refund.
You will also receive a separate notification about this via eBay messages.
@perfect-sally Thank you very much for tagging it. ❤️
Best regards,
Nina
sonja_sonnemi
OP1 month agoCase - Overview
Order numberOrder number
18-14547-1135118-14547-11351
Case No.Case No.
53799737125379973712
Return No.Return No.
53195015875319501587
EUR 16,77EUR 16,77
I’ll wait and see....
nina@ebay
Mentor1 month ago@sonja_sonnemi It may take a few minutes for the case closure to be completed. Please be a little patient. 🙂
Best regards,
Nina
perfect-sally
Mentor1 month agoIs the case open with eBay or with the payment service provider?
sonja_sonnemi
OP1 month agoon eBay:
"The case is being processed"
"Please be patient a little longer - we are still reviewing your case.
perfect-sally
Mentor1 month agoLet's have an ebay employee take a look, she'll chime in here.
Hello @nina@ebay could you please take a look? Thanks 🙂