Hello everyone, The buyer sent an item back to me allegedly as defective.But everything works, so he lied to me. Now we’ve agreed that I’ll refund him the money, but without shipping and return shipping costs. But I can’t choose a partial refund anywhere, only the full amount.

Hello @wowka157, Thanks very much for your post! Within the return request, only a full refund can actually be initiated by you. If you agree on a partial refund, it must be arranged outside of eBay. Please ask your buyer to close the return request after receiving the refund. If they do not do this, you can send us proof of payment so we can manually close the request. Kind regards Verena

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