We have removed some of your listings: Product Safety Policy | Members help members

kaufmomente · 2026-01-28T16:29:14.464000Z

Hello everyone,I hope someone from the community or from the eBay team can help me here, as I’m currently in a very difficult situation.eBay removed my listing because of an alleged recall. The notification states that this decision was made automatically or with the help of AI. However, no specific reason or clear link to my product was given to me.The basis for this is an entry from the EU Commission (Safety Gate). I’m including the relevant link here:https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10096682According to this report, the recall concerns only a specific batch with the batch number 27.10.2024.However, my goods come from a completely different production batch, namely manufacturing date 09/2025 I immediately contacted my manufacturer in China.According to the manufacturer, there was no recall for my goods and no complaint regarding the products I sold.The relevant documents, test reports, and evidence are currently being prepared. Due to the time difference (it is currently night there), I will receive them tomorrow.In addition, I have already filed a formal appeal against the removal of my listing. I am also including the text of my appeal here to create maximum transparency:Dear eBay team,I hereby expressly wish to object to the decision that has been made.In the EU Commission report you referenced, the specific manufacturer in China is not clearly named, nor is it clearly explained which products or sellers are specifically affected. In my view, a blanket assignment is therefore not comprehensible.In addition, the report lists a Batch Number “2024.10.27”.However, my gym balls were manufactured in 09/2025 and therefore do not belong to the batch mentioned.Without a clear manufacturer assignment or reliable proof that my goods come from exactly the same batch or production, I do not consider the decision sufficiently justified.I therefore ask you for:a specific explanation of why my products should be affectedas well as clear proof linking my goods to the batch named in the report or to the affected manufacturerUntil then, I ask for the decision to be reviewed again.My appeal was then rejected within 2 minutes!What is making me very uneasy is the question of whether it is legally correct to remove a listing solely on the basis of an AI-supported decision, without a clear explanation, without assigning a manufacturer, and without comparing the actual batch.Unfortunately, all of this has also resulted in eBay customers being contacted and now reaching out to me about refunds – even though, based on the current status, the recall does not affect my goods.My questions for you:Has anyone had a similar case with automated recall decisions?How did you handle it?Is there a way to force a manual review by eBay?From your point of view, is this approach permissible and proportionate?I would be very grateful for any help, assessment, or experience, as the situation is currently extremely stressful.Thank you in advance to ყველას who take the time to reply.

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