I agreed as a gesture of goodwill to take back an item from a buyer because they hadn’t read the description properly. As a result, the item didn’t fit.The item also arrived back to me undamaged. I wanted to issue a refund, but I can only do so incl. the return shipping costs.I don’t think it’s fair to be stuck with the shipping costs just because I agreed to a return, which I didn’t have to do. You can’t make a partial refund in the refund process.In the help section, I found several links to a...

Hello @real.mabi , Thank you very much for your post. You have already received the voucher, you can find it in your eBay account under "My eBay", "Summary". Then you can simply issue the full refund to your buyer. @perfect-sally thanks for the tag. Best regards Elke

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Where can I find the returns dashboard? | Members help members | eBay Germany