Payment withheld because the item allegedly did not arrive | Members help members

heiko_w. · 2026-06-17T05:54:28.257167Z

Good morning, I currently have an open case that I’m supposed to respond to.I sold an item on Sunday, shipped it on Tuesday as a parcel via eBay with label printing,and on Thursday the buyer had already opened a case for an item not received.The inquiry is still listed as “open and take action...” even though I’ve already replied to the buyer several times with an explanation of the situation and a request for patience.To me, it seems at least “a bit strange” to open a case right away without giving the item a chance to arrive.I sell regularly, estimated already over 2000 items sold in recent years, and if I remember correctly I’ve only had one single time when a shipment “disappeared.”All the others were just postal delays.Now my questions:As a buyer, are you always at a disadvantage if a buyer claims they didn’t receive their item?Does the buyer always get their money back? Even if the listing explicitly accepted parcel shipping as an option for the purchase?You can never leave negative feedback anyway; that option isn’t provided by eBay, I already tried that once.Or where can I find that option?The only option is to block the buyer, right? Because while you can limit your buyer pool in advance based on bad “incidents,” if you can never rate a buyer negatively, then that’s more of a formality than a real option.

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Payment withheld because the item allegedly did not arrive | Members help members | eBay Germany