Payment withheld despite closed case (in my favor) | Members help members

seba_5687 · 2026-03-26T07:01:59.598000Z

Hello everyone,I have a problem with an eBay transaction and am currently not getting anywhere.Timeline:– 02/03: Item sold and paid for (€1800)– 08/03: Delivered according to tracking– after that: buyer opens a case and claims the package was empty– I submitted evidence (packaging, contents, etc.)– about 3 weeks ago: eBay (French support) confirms in writing that the case was closed in my favor and the buyer will not be refunded– last week: phone contact with eBay → statement: “An expert is reviewing the case, feedback in 2 days”– today: still no response and the payment is still being withheld with status “open case”I don’t understand why the case has supposedly already been decided by eBay, but is still listed as open in the system and the payout is blocked.Has anyone ever had this problem or knows how to get the payout released?Thank you very much!

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Payment withheld despite closed case (in my favor) | Members help members | eBay Germany