Add payment method | Members help members

vladi30tula · 2026-07-09T12:21:00.245239Z

Hello. I have a question:Today a new customer bought something from me. However, I can’t purchase a shipping label for sending the package.Order number: 02-14886-27059When I try to purchase a shipping label, the app displays an error message. It asks me to enter payment details. I try to enter my credit card details, but I get the error message “We could not verify your updated information. Please check it and try again”. I can’t add a payment method – neither credit card nor Sparkasse nor Revolut There is credit available on the credit card. How can I fix this? Otherwise I can’t ship the item.

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