Dispute payment issue after more than 90 days | Members help members

uncle_watermelon · 2026-02-18T10:16:38.194000Z

Hello, maybe someone here can help me, or put me in touch with the right person at eBay to get a payment dispute finally resolved. I, the seller, sent a registered parcel to a buyer in Israel in November 2025. Unfortunately, for technical reasons (!) there was a problem with the tracking, which stopped after a few steps. (I have already reported this to the postal service. They say there is nothing they can do with the tracking.) The buyer became suspicious and opened a case with eBay one month later; he was refunded the full amount. Up to then I had always been in contact with the buyer, but since then he has no longer responded to messages. I followed up on the matter and asked the postal service to investigate. NOW I have received written confirmation from the postal service that delivery was successful. I would now like to report this to eBay in order to finally recover the payment that is due to me. However, I cannot reopen and contest the case, since the order is from 10/11/2025 and is therefore more than 90 days in the past. That also doesn't work via help and bots. I would be VERY happy if someone here could help me further!

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Dispute payment issue after more than 90 days | Members help members | eBay Germany