Payment dispute, transaction not recognized | Members help members

raphaelw97 · 2026-04-11T18:59:49.686000Z

I sold a new PS5 Slim at the beginning of March, and back then I sent a price offer that a buyer accepted.I shipped the order quickly, about 1 day later, meaning on the 6th; it arrived with the buyer on the 9th.Since I’m a private seller, I don’t check my emails that often or am often in the app.On about March 28, the buyer opened a payment dispute with the reason that the transaction was not recognized or something like that. I only noticed this one or two days later when I checked my emails, thank God; otherwise I wouldn’t have found out and the deadline would have expired, meaning the money and the product would have been gone.It annoys me; I opened the payment dispute because I don’t let things like that slide. I sent all the screenshots, meaning the shipping number, the chat from shipping on the 6th with the notice that it was sent, as well as the address, to show that everything matches.My question is, what happens now and what are the chances? I would also like to report the buyer through the platform because, in my opinion, he started an unfounded case that caused me damage, which I’m still angry about to this day and which I see as fraud.

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Payment dispute, transaction not recognized | Members help members | eBay Germany