CUSTOMS CLEARANCE USA via PDDP - checkout options | Members help members

europeancurios · 2026-01-16T11:10:34.185000Z

Hello! I reopened the shop the day before yesterday and have already completed a purchase. I had actually assumed that the customer pays all the “customs fees” at checkout and that I only “manage” them and pass them on to PDDP as a pass-through item. Now the buyer got the info at checkout that they have to pay the import fees, duty, taxes, etc. when they receive the item. But I’m still supposed to provide the service to PDDP. WHAT did I do wrong? The country of origin is entered correctly. I’m already relatively old (probably ancient to my grandkid) and not that savvy with the internet. I really need your support here urgently. The way this purchase looks now, the buyer pays on receipt and I pay when “sending via PDDP” - but in the current setup I will never have the customs fees in my account. The buyer pays them directly to the “postman”..... What am I missing? What isn’t my brain getting? What’s the point of the PDDP process at all if it actually works the same way as before Trump’s stroke of genius? I give up, customer pays customs on receipt. I must be missing something.Many thanks!

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