Customs documents not readable | Members help members

brischid13 · 2025-09-26T11:24:25.207000Z

Hello community,I bought a pair of leather pants (item number) from a seller in India on 11/09/25, which arrived at DHL customs clearance in Leipzig on 19/09/25, but it cannot be cleared through customs because the customs documents are not readable.After a phone call with me, I sent DHL customs clearance a copy of the purchase transaction by email, but unfortunately that is not sufficient for customs clearance.DHL customs clearance wants (readable) customs documents from the seller and has apparently also contacted them. But the seller claims he did not receive any request/email.I have already sent the seller the contact details of DHL customs clearance at the location in India several times, as well as the email address of customs clearance in Leipzig, but the seller claims he cannot get in touch.Have any of you ever had something like this? What can I do?Thanks in advance for any answers and tips!

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