Reacted too late to abandonment | Members help members

hauk_de2014 · 2026-01-23T13:07:26.095000Z

Hello, I sold an item and the buyer paid for the order and then canceled it. Unfortunately, I was able to respond to the cancellation too late (that is, only after the three days), so it expired. In the cancellation details, it says: "We couldn't complete the cancellation because you didn't respond to the request within 3 days. Please contact the buyer". If I go to the sales details and click "Cancel purchase", I get the message "You cannot cancel this purchase because a cancellation already exists for it". I contacted the buyer and they would still like to cancel the purchase. What is the best way for me to proceed to cancel the purchase? Or can the buyer submit another cancellation? Ideally, it should Best regardsH.

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Reacted too late to abandonment | Members help members | eBay Germany