Too much shipping deducted from eBay

Question

On 17/09 there were technical problems with the shipping label and I was charged too much even though it was not possible for me to print it. I ask for clarification and a refund. Instead of 14.45, over 130 euros have now been charged to me. I also tried to cancel the old labels, but I was not able to. Need help.

anna_s@ebay · Answer

Hello @ga-845624 ,

nice that you’re sharing your post with us.

I’ve noticed that we’ve already refunded the amount to you. It’s available for you in your eBay balance. You can see the credit here.

Feel free to let me know briefly if you still have any questions about this.

@petersmodellbahnstuebchen Thank you ❤

I wish you a nice day.

Best regards

Anna

petersmodellbahnstuebchen · Answer

Hi @ga-845624 the lovely @anna_s@ebay can take a look at this sometime, thanks Anna. ❤️ Best regards from the Baltic Sea Peter