eBay sellers in conversation: Mona Hinghaus

Mona Hinghaus, as she herself says, was “born into tires.” Her family has been retreading tires for four generations. In September 2022, she was awarded the eBay Award by eBay in the “Sustainable Business” category. Her company’s goal: to reduce the 600,000 tons of used tires that have to be partly burned or otherwise disposed of in Germany every year. To do this, the company makes new ones from worn-out tires, which waste fewer resources in production and retreading and are safe. Compared with making new tires, retreading a tire saves 70 percent of the energy. 30 percent of the energy needed to produce the tires comes from an in-house photovoltaic system.

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Tino: Hello, dear listeners, and welcome to our new podcast episode for our dealers and, of course, for everyone who wants to become one. Today David and I are once again in the studio just the two of us, and we finally have another eBay seller guest on our podcast for our format “eBay sellers in conversation.”

David: Exactly, and I’m already super excited about this topic, because Tino, before we start, let me ask you this: Do you actually like driving cars?

Tino: Uh, yes, well, not really here in Berlin. I honestly find it pretty scary.

David: Yeah, it’s pretty exhausting here. Yeah, true.

Tino: But otherwise I do quite like driving. And as a little tip, I can only tell you: if you’re ever in the States and drive from Los Angeles toward Las Vegas through the Mojave Desert, it’s simply a dream.

David: I actually also really like driving. Not as much as I used to, when I was still young and had just gotten my license. That was a different time. But nonetheless, I generally like being on the road in a car. The only thing that always bothered me, especially when I was younger, was of course the very quick acceleration and stuff, and there was definitely some tire wear, which is what we’re talking about today. We’re talking about tires, because attentive followers of the 2022 eBay Awards will surely already have heard her name. Today we have Mona Hinghaus here from proreifen.com GmbH in Dissen am Teutoburger Wald. By the way, that’s very close to the area where I grew up. I find that very exciting too, and I’m really happy that today we’ll be diving deep into the world of tires.

Tino: Exactly, and Mona was recognized by us with the eBay Award in the “Sustainable Business” category. And today she’s here as a guest on our podcast in the studio here in Dreilinden. And today she’s going to tell us a bit about the company and, of course, about herself. And so first of all we’d like to say welcome, Mona.

Mona: Yes, thank you very much for having me here.

David: Mona. Let’s start right in with the questions. You say about yourself that you were born into tires. I think that’s lovely. You’re already running your family business in the fourth generation. Would you like to tell us a bit more about yourself and how your family’s or your company’s story came about?

Mona: Yes, gladly. So, my grandpa started retreading in 1953 because there were no tires during the war, so alternatives had to be found. And that’s how my grandpa helped develop retreading. A lot of it had already been done in America, and that’s how it all began. My father joined my grandfather’s business when he was 14 and even today, at 82, he’s still with us in the company and is a very, very big support because he’s an old hand. I can remember times in my youth when my mother and my grandmother would still spread sandwiches for the employees in our kitchen and we’d eat them together there too. But over the years it naturally kept growing. We always had to build more and more, and yes, that’s how we continued to develop steadily. At 18 I started training in the company with my parents too, because why go somewhere else? Work was needed there. And at 25 I met my husband. At 28 he decided to do an apprenticeship as a vulcanizer too. That’s what the profession is called in our line of work. And yes, by now I affectionately call him my little civil servant, because when he does something, it’s always 101 percent or nothing at all. That means if there are new developments and something doesn’t work right away, he really keeps testing and researching until it works. And yes, my father naturally has enormous know-how, and these are of course the things where we keep developing further and further. Yes, then I had two maternity breaks and after those maternity breaks I took over the assembly business from my mother. And the employees there could actually all do their work on their own. That meant there wasn’t much work for me. And then I thought about what I could do. And I’m very, well, I’d call it internet-obsessed. And so I thought, why not sell our tires on the internet? Ship tires all over the world. Then of course you also have more turnover. Yes, and in 2009 we unfortunately had a very, very big blow of fate. Someone unknown set fire to our production site in Nolle. So really arson. Everything was gone, we had nothing left at all. And then we just thought about what we wanted to do. Retire? We didn’t have the money for that. So my father said, well then, let’s start rebuilding again. Then we’ll look for a new location, a bigger one, because by then our production routes were so long that we already needed a larger property. And plan everything again from scratch. Yes, and half a year later and after a few more loans, we had the current site at “Am Fledderbach 4,” also here in Dissen am Teutoburger Wald. Yes, and since then we’ve continued developing there, and since 2012 I’ve had my online shop proreifen.com GmbH, now with two employees, one part-time employee and one apprentice, namely my daughter. She continued her apprenticeship in 2023, and so the fourth generation is in the starting blocks.

David: Mona, and how exactly did you come to eBay?

Mona: Yes, I’ve been on eBay since 2004, so for quite a long time now. And for me there are really only three relevant sales platforms at all where I sell my tires. And eBay is really number one for me. Why? For the very simple reason that, as a seller, it’s important to me that I can list my items the way I want. I want to use my pictures, my texts, my information. And I don’t want to get lumped in with other offers from other sellers that maybe have errors in their descriptions or half-information. I don’t want to be part of that. I want my own listing, and eBay really offers me top solutions and top IT here. I can also let everything run automatically through my IT, with price, stock, etc. And whatever the question is, I write to support or call them, and help comes immediately. And I think there was one time when something just couldn’t be done quickly, and I thought that was mega. They really put in a huge effort to find a solution for me, and a week later it was up and running, and that’s important to me because I want to benefit from my offers quickly too, and if it runs automatically, then I can also spend more time taking care of my customers. And so for me eBay really ranks number one in service and in the visibility of my offers with my information.

Tino: David just said in the intro that you were awarded by us with the eBay Award, in the “Sustainable Business” category. Sustainability and car tires may not seem to go together yet for many listeners. So what exactly is sustainable about your company?

Mona: Yes, absolutely. This award is truly a total knighthood for us. When it comes to tires and sustainability, we really deserved this award. For us, the whole thing has been about “Tires live” ever since we started production. It’s always only about sustainability, ecology, not throwing away so much. For example, if a premium used tire comes to us, it gets buffed down. That means you go from the rim edge across the tread to the rim edge and buff away the remaining rubber layer. Everything that then becomes buffing dust, we extract from these machines, collect it, and it goes, for example, into riding-hall floors. Or those play mats for children, or for example our entire company roof. We have around 25,000 square meters of hall space. The entire company roof is covered in photovoltaics. That means 30% of the energy we use for production we feed in ourselves. And what’s important to us is that when you take a premium manufacturer’s used tire, it’s only worn down; it isn’t broken. We have a machine called shearography. It’s like an X-ray machine for tires, and every tire goes through this machine. And we can see internally whether the tire is intact. And these are of course the reasons: why throw away something that is top-notch inside and just worn down? And if we can renew it and these tires are then continually certified by the Prüflabor Nord testing lab, then, well, you can’t really save more resources in a tire than that, and retreading saves over 60% of resources compared with a new tire.

Tino: Okay, then we’ve already heard a whole lot of exciting things about the topic. But how does the production of retreaded tires work?

Mona: Well. We receive tires from all over Europe. Worn premium used tires. We have a thick book where the corresponding specification for every tire size is entered. What we buy, what it has to be like, which make, which tread, etc. Also, the tires may not be older than five years, and every supplier has to stick to that. Then a truck full of used tires arrives, and it’s first unloaded and checked by hand. Is it really the tire in the size we buy? Is it not older than five years? Does it have no mounting damage, no nail holes, etc. and so on. And if it already meets all that, then the tire goes into shearography. That means the tire goes into a machine that uses negative pressure in the tire to check whether the tire has, for example, curb damage or a nail hole or anything else, any internal damage. If it does, then it’s discarded and doesn’t go any further.

Tino: Sorry to interrupt you. What is curb damage?

Mona: Yes, if, for example, you’re not paying attention and really hit the curb hard or drive into the curb, it can happen that the tire tears internally. You can’t see that inside or outside. So unless you can see the future, you can’t see that. But then there are air pockets in the tire, and this X-ray machine would show us those air pockets in the image. And if you then kept processing the tire, then as you keep driving, through the tire’s flexing, that air keeps increasing and then a bulge forms. And if you still didn’t react and kept driving, then at some point it would blow up in your face.

Tino: Okay, with my parking skills, I think I need to have that checked once.

Mona: Fine then. So, as I said, that’s taken care of. Then in the end it goes to the buffing machine. That’s a computer-controlled machine that has a two-part rim that comes together, inflates the tire with air, and then the tire is buffed from the rim edge on the right across the tread to the other rim edge. As I said, all of that runs automatically. Every tire, every make is programmed into this machine, so everything is automated. Yes, then we basically have a naked tire. It is then sprayed once more with a special bonding spray, which basically activates the naked tire for the next step of applying new rubber. Something like that. Then it goes on to the application stage. And here we have two different types of application: one is the normal one, I’d say standard production, where the tread is applied to the tire in one wide piece of rubber, and the sidewall is also completely wrapped around the tire in one wide but thin strip. So then, basically, it’s covered in rubber again. In every step I forgot to mention that before the tire is covered, it also goes onto a balancing machine. That means we already balance this naked tire to zero in the first step. You don’t do that with weights like on a rim. That wouldn’t work. Instead, there are rubber discs that you place at the point where the imbalance is. And then, in effect, the tire is already balanced to zero beforehand. Yes, then comes this covering. Then we have a second machine for our high-performance tires. We also produce tires that run up to speed index W. And that’s a very special machine. It’s called the Orbitread process. A narrow strip of the rubber compound is applied overlapping in several rotations of the machine onto the carcass, and a sophisticated camera system monitors the entire application process in communication with the latest software. So this is really for racing tires; we also make a lot for drift, for track, for asphalt, for rally. A very special type that is even more durable and can produce an even more defined tire. When that’s done, we’ve basically put the tire back on, and then it goes into very special tire baking machines, let’s call them that for fun. And there the tread is baked in. Into the sidewall all of our information is then added with our DIN number, with the latest DOT the tire gets at that moment, with certification numbers, etc. and so on. And yes, then in the end it’s warm, finished, and looks like a tire again. And the last step is that the excess rubber, which is pushed out through air holes in this heated press, gets trimmed off. It looks as if the tire has hair. That then gets cut off once more. Then there’s a real final inspection, and then the tire goes into our shipping warehouse, is stored there, and then goes out into the wide world when it’s ordered.

David: You just mentioned speed specification W. How fast is that?

Mona: Up to 270 km/h.

David: So that’s a bit more than my car would manage, I’d say?

Mona: Exactly. But we, the company King Meiler, are truly the only retreader worldwide that would also be allowed to produce up to speed index Y, and there is nothing beyond that.

David: Okay, so if W is 270, what is Y?

Mona: 300 km/h or more.

David: Well, I don’t know if I’d want to drive that fast, but.

Tino: Just a quick one, I have a small follow-up question: how long does the whole retreading process take?

Mona: Well, I’d say I’d have to estimate that too. You have to imagine it like this: the tires are on carts, so 50 tires are on one cart and they go from station to station. So I’d estimate that if you were to do all that tire after tire, it would take three quarters of an hour.

Tino: Oh, really?

David: It sounded so labor-intensive. I thought it would take a bit longer. But three quarters of an hour.

Tino: I thought maybe it would take a whole day or something like that.

Mona: That would be my estimate now. I mean, I’m just roughly calculating here.

David: Not half a day? More like...

Mona: As I said, no. Okay, so we also produce 2,500 tires a day. We also have a huge range of patterns, whether summer, winter, all-season tires, light truck tires, off-road tires, racing tires. We also do whitewalls on oldtimer tires for someone. So we’re also a service provider for a great many companies. And yes, so we do a lot of crazy things. For example, we also make tires that smoke in color.

David: I saw that on your website you also say that you supply racing drivers with tires. What exactly is that about? You’d already said, I mean, 270 km/h. Okay, makes sense. But what exactly is that about?

Mona: Yes, since we produce tires ourselves, we also have second-choice tires. That means the tire isn’t broken, it just has cosmetic flaws or a dent in the sidewall that doesn’t go through, but is really only superficial. And of course I can’t sell that to a normal customer. Because with retreading anyway, most people already think, oh my God, I heard that 30 years ago, it’s no good. Which is when I like to tell people: yes, 30 years ago—we don’t sleep in a tree anymore either. Things keep moving forward here. We keep developing too. And for us, this racing story is also a real showpiece. For example, we’re also a service provider for companies like “MaxSports” from England. They’re winners in I don’t know how many classes. Then we have the company “Extreme” from Poland, which I don’t know—almost 100,000 racing tires a year we produce here for track, rally, drifting. And for me, of course, the question is: what do I do with a second-choice tire now? Normally it would have to go in the trash. That’s when, six or seven years ago, I stumbled into the drift scene. A drifter called me and said, I’m a drifter, I need tires. I didn’t even know what drifting was. So he first invited me to the Nürburgring, where I, I think, stood for almost an hour at the Dunlop corner, where they all drove through sideways, with so much tire smoke, and I asked myself, what’s the point of that? The answer was, no, it didn’t have a point, but it was cool.

David: Did you ride along?

Mona: On day three I couldn’t resist anymore because they really plopped me into that car by the hair. And I swear, the driver still has tinnitus today. And after the lap he asked me, want another one? And my answer was really, uh, yes. I heard nothing because I was screaming so much. I’m still alive. Yeah, come on, let’s do it again. And ever since then I’ve really been infected by it. And in the drift scene I’ve really made a name for myself too, because it’s mostly young people. I’d brought along a few tires in the van because I didn’t know whether our tires would even work in this drift story. And then they tested them, and during the break a whole bunch of these, as I lovingly call them at 54, chicks came running up to me. And all they kept saying was, hey, what’s this here? And what do I have to do there? And what’s that over there? And I was so overwhelmed in that moment that I really barked back, wow, what do you chicks all want from me anyway? All such young people. And then all that was left was: chicks? Old woman? Okay, you’re mum, and so you’re tire mum. And that’s really stuck as my name now. Even on Instagram or at Christmas people write to me like, mum, merry Christmas and tire mum here and #tiremum. So it’s really funny. Yes, and I then give those second-choice tires to the drifters at production cost. Because, I mean, for a drift weekend at the Nürburgring, they need about 50 to 80 tires per car, and you just can’t pay that at normal tire prices. And so they’re happy to get full-tread tires at production cost, and I’m happy to get my production cost, and we don’t create any waste again.

David: Now safety in racing, just like in normal road traffic, is a very, very important and major issue. And you already mentioned that skepticism toward retreaded tires still exists today. What about safety with retreaded tires? Is it just as safe as with new tires?

Mona: Yes, of course. We wouldn’t sell anything that wasn’t 101% safe. It’s clear that we produce according to new-tire standards. So, you can do a normal retread. That has normal standards. And you can retread according to new-tire standards. That means you have to meet the same standards that the new-tire industry also meets. And that’s what we’ve committed to for many years, and we keep to it. And of course there are testing labs too. For example, we are supervised by the Prüflabor Nord testing lab. Yes, and there the tires are continually subjected to detailed and also prescribed tests, high-speed tests, tests for greater load capacity, with even higher speed and when do they fail? And there are really standards you have to meet. And if you don’t pass them, you don’t get certification that you produce according to new-tire standards. Of course, this shearography machine helps us a lot. Because with it we can really see the damage in the tire, since we can’t see the future either. Back before we had it, things would slip through. Of course we also had more complaints than today. But now with this shearography machine it really is the case that we produce 500,000 tires a year and have a complaint rate below 0.2%. And those are things—I also sell new tires at proreifen.com, because with retreaded tires alone I couldn’t fully support us. We just don’t produce that much. If I think about it, if all of Germany wanted retreaded tires now, I’d have a problem. But I don’t have all tire sizes either. But the new tires I sell in my shop—when I see what sometimes comes back, that a tire has an imbalance or radial runout or lateral runout and then has to be replaced—that happens in the best families too, and of course it happens with us too. But that’s why we also give two years’ warranty on our tires, just like on new tires. And we at proreifen.com, for example, are there from Monday to Saturday, from eight in the morning until eight at night. We answer the phone. You can write to us, so we’re there too. We really strive to make everyone happy, super happy, and to get them to choose our ecological, resource-saving retreading.

Tino: And Mona, tell me, for what kind of drivers or even chicks, as you just told us, are retreaded tires actually suitable? Is there a mileage limit? You mentioned something about W 270 just now.

Mona: No, there actually isn’t a mileage limit. We have, for example, some taxi companies around us that drive our tires. And they have to keep a logbook or write down when the tire was fitted, when I pick up new ones. And those are of course the best test objects for us, because then we can really ask them, hey, how far did you drive with it? They can usually give us a relatively good statistic. Are they mostly on the highway, more in the city, more on country roads? And from that we can of course also read how the tires perform. Do we need to improve something somewhere? We also naturally get positive or negative feedback from them. And these taxi companies are between 38,000 and 55,000 kilometers per set of tires. If I now consider, not in standard sizes, that all the tire prices get ruined. But especially in the light truck sector, these taxi companies sometimes drive 80,000 kilometers on one set of tires. And our set of tires then averages €60 per tire. And if you look at what mid-range new tire manufacturers charge, you’re at a minimum of €100 or more per tire. Then that’s an alternative where you can save very, very well. If I were now a field sales employee driving 50, 80, or 100,000 kilometers a year in my car, then I’d say: please go buy premium tires that I have on my purchase list. Yes, drive those tires down as fast as you can. Bring them to me so I can get them. Then I make them nice again for the next person who’s environmentally conscious. Because I need those premium manufacturers. I’m happy about everyone who freely decides which tires to buy. Nobody has to buy my tires, but I’m happy about everyone who calls and discusses with me. So, yes, I don’t know, I’ve heard, hmm, should I? Shouldn’t I? You have to decide for yourself. I don’t force anyone. Yes, but I really have many customers who, for example, tell me from the Bavarian area, I don’t know what you put in your tires, but your Nordfrost 3 is the only tire with which I really get up to my mountain, to my house. Yes, the others—I tried so many—had to stop down below. Or many older people who say, yes, I don’t drive that much anymore and I drive somewhere on vacation once a year, maybe I don’t know, somewhere. Otherwise I go shopping, maybe visit my daughter. And I’ll try this now. And if they get in touch after a year and say, yes, I don’t know if you remember when we talked on the phone, but it was really mega. I’m so satisfied, everything is good. Then I’m happy about feedback like that. Everyone should buy what they want. Of course my tires are very welcome, but everyone should make their own experience. But in terms of quality or mileage or whatever, there’s hardly any difference.

Tino: Mona, you’ve really given us great and above all extensive insights into your company and we’ve learned quite a bit about the production of retreaded tires. I’m not going to ask again what that one machine is called. That would be... 00:30:45 David: Try pronouncing it.

Tino: No, that would be a total tongue twister for me. So respect for that alone. But what do you wish for the future of your company? And what plans do you still have, for example?

Mona: Yes, well, planning-wise, the goal is of course to sell even more through eBay, and I also want to expressly thank eBay once again for the help and service. For me it’s really the platform par excellence for selling to private customers, and I also really like the service and the help. Everything is really quick and easy to reach. The second thing on our agenda is that we naturally want to process even more used tires from Germany. Just think, we have 600,000 tons of used tires every year in Germany alone. I’d like all the premium tires from my list. But thanks to all the German laws we have, and certification and fees and everything else that exists, it’s difficult. It’s really not worth it for used-tire disposal companies to check all these steps in advance before we get the tires. And that’s of course really the problem: getting all this waste out of Germany, because for them it’s waste, it’s shredded, it’s burned. That’s not good for the environment again, but for me it would be work input. And that’s just a shame, and I would really wish that the German state, like in other European countries, might develop a tire deposit. So it would really work like this: you buy tires, pay extra money for them, and when you bring the tires back, you get that money back. And with that money, the disposal company would in turn have the money to inspect the tires and then send them for recycling. So that’s something I’d wish for Germany, for example. And at the moment we’re in contact with two or three companies because we thought it would also be really cool if a customer who’s worn out their tires and says, hey, I think this is great, I’d like King Meiler to do it, but I’m sitting in Munich. And King Meiler is in Dissen am Teutoburger Wald. They can’t just come over.

David: Especially if the tires are worn out.

Mona: Exactly, and so now we’re thinking with a few companies about how we can make it ecological and cost-effective to pick up those four tires on rims from the customer. First of all, they’d need some kind of shipping materials to pack them in, then the tires come to us. We renew their tires and send them back. If you calculated that today, including transport, diesel and all that stuff, it would be neither ecological nor cost-effective. But we’re currently looking at whether it can somehow be managed. That would be another idea, how we could then also get material again and maybe give customers an incentive. Because it would be picked up from home and delivered back home, all done. Whether that wouldn’t be a sensible alternative for working with customers.

David: Yes, I think especially if such a tire refurbishment really doesn’t take that long, it’s not like you then have to wait three weeks for it or anything.

Mona: Yes, well, it’s not the case that I can just finish every tire right away. There are already very, very many steps. I have to install the appropriate mold. I also have to set up the appropriate program. For us, it’s already the case that we see we’re building up stock, but only ever in such a way that we know I can sell it within the quarter. So we build up that stock. Then comes the next size we produce to build up stock there. And for us production is 70% winter tires, because we also have very, very, very many orders from places like Norway, Denmark, Finland, where there really is snow, where large truckloads are sometimes picked up from the yard many times each week. And of course we have to pre-produce that. And the rest is, the trend is increasingly toward all-season tires. Yes, and 100,000 racing tires don’t just happen overnight either. So there’s always something to plan and a lot going on in our business.

David: That definitely sounds very good, and I just find it incredibly fascinating what all is connected to it and what possibilities there are, and especially with the mileage limit. I mean, I didn’t manage 80,000 kilometers with my car in eight years. So you simply have to renew tires at some point anyway. It’s also a factor you shouldn’t underestimate. So I find it very, very fascinating.

Mona: But as you say that, for example, we’re happy about anyone who gives us a quick call and says, hey, I’m totally interested in what you’re telling me. Can I take a look? Yes, you can. Call proreifen, I usually even answer the phone myself. And if someone’s on the line saying, hey, I saw this here or heard that there or a buddy told me, we arrange the appointment, do a company tour, there’s even coffee to go, and then mum will show you how a funny tire rolls off the production line.

David: Maybe I’ll take you up on that sometime.

Mona: Very gladly, I’d love that.

David: Exciting. Before we get to the end of our podcast episode, I have one last question for you before we get to our actual last question. Unfortunately, due to illness you couldn’t take part in eBay Open and therefore also not in the eBay Awards ceremony. You won the eBay Award for “Sustainable Business,” and in your place your daughter Saskia came with your employee Sebastian Bernd and accepted the award here in Berlin. Did they tell you what it was like for them to be part of eBay Open and to receive this very well-deserved award?

Mona: Yes, I was really sad about that too. Many thanks to corona. Yes, unfortunately I was sick, and when that call came saying, yes, congratulations, you’ve won the award, I first thought it was a fake call. I think I also asked seven times whether that was really true, whether they could please send a written email confirming it too, because you don’t believe it at first anyway. And yes, then I got sick. And then Sebastian and Saskia drove there, and we phoned every day, and they just said it was really mega, everything was planned mega well, the people were super friendly, nothing stiff or overly formal, but really like family, very family-like. And I’m supposed to pass on greetings from Saskia and Sebastian? So, a very, very heartfelt thank-you to the entire team that made this possible. And yes, our award of course has a place of honor in our office, and I really look at it every day with joy. Precisely because, as mentioned before, “Sustainable Business” and then in tires—that really is like being knighted. I can really only recommend that everyone apply for the eBay Award, take part, because it’s truly an experience you won’t forget. And we’ll definitely keep at it. For example, in 2024 we’ll celebrate our 20th anniversary on eBay, and of course we already have our eye on the next eBay Award for us, namely “Online seller of the first hour.” And then we’ll annoy eBay nicely again with our application. Let’s see if something comes of it.

David: Very nice, I’m already keeping my fingers crossed. Let’s get to the actually last question, which is a tradition on our podcast. What was the last thing you bought on eBay, and since you’re also a seller, what was the last thing you sold?

Mona: Oha. Yes, honestly, I really only buy on eBay. As already mentioned, I’m really a 101% eBay freak. I think the last thing I bought was a rowing machine for myself, because you have to stay on top of things as you get older too. Yes, and selling. Yes, plenty black, round, and smoking—or not smoking.

Tino: Dear Mona, thank you very much for these great insights and for bringing us a bit closer to this wild topic, and we look forward to seeing you again at the latest at eBay Open 2023.

Mona: Yes, we’ll do our best. We’ll definitely stay with eBay. As long as they want us, we’ll stay too. And yes, to anyone who may be interested, on “king-meiler.de” you can watch production videos, and on Instagram or Facebook under “proreifen.com” we’re also personally there, with wild drift videos, colorful smoking tire videos, etc. and so on. And we’re happy about anyone who maybe gets in touch and would like a company tour. I also say thank you. It was a lot of fun for me.

David: We’re of course very pleased that you’re so enthusiastic about eBay, and we hope that you’ll stay with us for a long time to come. We’ve now reached the end of the podcast episode, and of course we’re always happy about your feedback. Feel free to write to us in the eBay Community about what you found most inspiring about Mona’s company story. Whether you’re now planning to arrange a company visit after all, or whether you’re perhaps planning to apply for the eBay Awards 2023 this year.

Tino: Exactly. And we’d be very happy if you leave us a subscription or a like wherever you’re listening to us right now. And dear Mona, thank you for these great insights and for bringing this truly wild topic a bit closer to us.

David: Goodbye and see you next time.

Tino: Nice that you were here. Goodbye. And see you next time.

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Posted 3 years ago·Last reply 2 years ago

4 comments

valantraut

·2 years ago

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Hello, many merchants do not deliver to Austria because there is a separate packaging licensing requirement there.
As a merchant, I then pay not only for "paper/cardboard" disposal in Germany / EU but also again in Austria, and that is not cheap.

Best regards

Michael

gabriel_2033

·2 years ago

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Hello dear Ebay.de/com team,

I have a question: Do you think it is right that a seller who displays the items/products they want to sell on the ebay.de/com site should not have to accept that shipping of these products does not even take place to all European countries? ?
(as in this example, where the seller refuses to ship the product to Austria: https://www.ebay.at/itm/311784124097?eid=643cdb5377c5aeff2e401344&fh=FH&osub=24803ac6684b55bec4bebce0649af5ce%257E1686917220852EM_T_ AT_T&segname=1686917220852EM_1686917220852EM_T_AT_T&ft=EREIGNISSE&total=4&mkcid=8&bu= 44888417663&bgColor= ffffff&crd=20240209013804&theme=000000&tag=4a12cdc7-7b72-4e2e-b503-760422779bbd&lang=de&mkpid=2&imgWidth=300&eh=n&emsid=e99011.m2 .l1&ch=image&f=y&rundt=2024020901 3804&user-id=44888417663&h=H&ENCRYPTED_USER_ID=44888417663&index=2&co=AT&placement -type= render&itemId=311784124097&mkevt=1&siteId=16&imgHeight=560
Thank you for the answer!

Best regards, Gabriel
Vienna, Austria

valantraut

·3 years ago

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Hello Mona, a great performance on eBay. Congratulations on the award.

Best regards

Michael

km-motorradteile

·3 years ago

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Women race car drivers ?? 🙁 you're making a fool of yourselves, please speak German. I couldn't find that word in the Duden.