Let’s talk about Versand bei eBay – Die Basics | Podcast

Let’s talk about Versand bei eBay – Die Basics

If there is one topic that all online retailers have to deal with, it is shipping options. Regardless of company size, it is essential that products are shipped safely to their buyers. Since this field is very multifaceted and often complicated, with this podcast episode we are launching a multi-part series in which we give listeners important tips and tricks so they know how secure shipping works in detail - no matter how much, how heavy, how big, and where to.

In the first episode, we talk with Steven Marks, Director Delivery Experience at eBay Germany. It is about buyers' expectations regarding shipping and returns and how different shipping options can help increase the visibility of listings on eBay. The tips from today's episode will be especially valuable for all those sellers who have not yet used shipping solutions or only to a limited extent.

In the next episodes, we will discuss programs and solutions that are also aimed at sellers with more experience. Enjoy listening!

**Important links**

** Chapter markers **

00:02:22 to 00:09:54 Shipping standards: Selling on eBay
00:09:54 to 00:13.05 How it works: Making returns easy
00:13.05 to 00:23:00 More sales through professional shipping: fulfillment and other tips
00:23:00 to 00:23:38 What counts as shipping defects?
00:23:38 to 00:27:57 International shipping at eBay

Isabell: What is one of the big topics that most online sellers have to deal with? Exactly, shipping options! Regardless of company size, whether small, medium, or large, all products must be shipped safely to buyers. The field of "shipping" is multifaceted and often seems quite complicated. That's why we want to give you important tips and tricks in a multi-part podcast series so you know how to do shipping properly - no matter how much, how heavy, how big, or where to. Joining us today: Steven Marks, Director Delivery Experience at eBay Germany.

Steven: So, reliability is very important, we said that. But in general, faster is better. And essentially, it’s about handling time and which shipping provider I offer. Handling time, I would always say, is either same-day or one day handling time. We see on marketplace level that listings with exactly that kind of handling time get about twice as many views. So it really goes directly into visibility and then sales.

Isabell: Hello, dear listeners, and welcome to another episode of "All top. Gladly again!" - the podcast about retail and e-commerce. I'm Isabell Butterwegge, Seller Engagement Manager at eBay Germany. And today I’m happy to welcome you to the first episode of a multi-part series about "Delivery Experience" at eBay. We’ll talk today about what exactly is behind the term, but also why "Delivery Experience" is so important for sellers. Today we’ll also talk about buyers' expectations regarding return conditions and shipping. In addition, there are helpful tips for you to increase the visibility of your listings on the marketplace at eBay. The tips from today's episode will be especially valuable for all those who do not yet use shipping solutions at all or only to a limited extent. In the upcoming episodes of this little series, we’ll gradually also discuss programs and solutions aimed at sellers who are already more experienced in shipping. Our guest today is Steven Marx, Director Delivery Experience at eBay Germany. Steven deals every day with all topics related to shipping. In this first episode, he’ll give you valuable insights into the processes that make selling on eBay more attractive and that make logistical processes easier for you. Hi Steven! Great to have you here today!

Steven: Hi Isabell. #

Isabell: Then let’s get started right away. eBay is a global company and we still like to toss around English terms. Same with "Delivery Experience." Could you explain what exactly "Delivery Experience" means?

Steven: Of course, in German it’s of course first of all "Versanderfahrung" and then I like to explain it from the perspective of the different customer groups we have on eBay. Those are, of course, the buyers. So when I look at an item on eBay, what can I expect? When will the item arrive? What are the shipping costs? Then the item eventually arrives at my home. How is it packaged? And maybe, if I don’t want to keep it: how can I send the thing back? Hopefully as easily as possible. And then, of course, there’s the seller side. There I have to think about what my offer to the customer is in terms of costs and speed. And then, of course, there are also technical details on eBay, where I can say, for example, what is the handling time? Where do I set something like that up? Tracking is an important topic, not just for the customer but also for me as a seller, because in the end it gives me seller protection if something goes wrong. Exactly, and I would summarize all of that under "Delivery Experience" from both the buyer and seller perspective. And for eBay, just for completeness, there are also private customers. As a team, we think about how we can make it as easy as possible for customers to ship. For example, through a mobile shipping label on the eBay shipping label platform?

Isabell: Yes, we’ll probably go into some of the aspects you just mentioned in detail later in the episode. I’m getting the sense that the consistent standards sellers offer are of course also important for buyers. Why is it that these standards are so important? And could you maybe also describe exactly what you meant by rules around returns?

Steven: Sure, maybe first of all the topic of "standards." Basically: surprise is always bad from the customer side. So when I expect something, it should happen that way too. From the seller side, good shipping equals good sales. That’s why I should think about how I can offer good shipping, and then the question is, what is good shipping? I’d first say: reliable, as mentioned, topic of standards. Avoid surprises. And then generally faster and more cost-effective is always better - that won’t change. Cost-effective could also mean free shipping. But here I’d always advise sellers to look around in their own environment, in the market segment I operate in. Is it common there to ship for free or not? I’d simply orient myself to what the market does, what customers naturally expect, and then use that to generate good sales. And on the eBay side, standards in this sense mean we naturally optimize for customer needs. That means in search, for example, we look at whether an item is fast, cheap, and whether the seller behind it is reliable. And that is then rewarded with visibility. Yes, and beyond that, of course there isn’t only the search algorithm, but also signals on the site that we’ll talk about again, such as "Free 3-Day Shipping" or "eBay Plus" or "Top Rated Seller." These are also signals we set to show the customer, the buyer, that here you can actually expect a good experience.

Isabell: On the keyword "good shipping": of course good return shipping also plays an important role, and there are some legal regulations that generally need to be observed. Beyond that, I can also take some steps to make my listings even more attractive for buyers, right?

Steven: Sure, legal regulations have to be followed, we all have to. So a 14-day right of return is simply part of selling online. And then, of course, the competition only really starts. That means if someone around me offers free returns, they’re already more attractive. Or if they have a simpler return process overall. And those are exactly the topics we also think about as a marketplace and try to support sellers with so that they can offer a good customer experience. So in short: easy free returns are important. For many customers, it’s actually a decisive criterion for choosing where to shop. And from the seller’s point of view, it’s a topic that helps me increase sales again. A simple example: compare two items, one has free returns, the other doesn’t, otherwise everything is the same. Then of course I take the one with free returns. What is important for the customer-side experience: as a marketplace, we have an obligation here, but of course only with the support of the seller, to make the process as easy as possible for the customer when a return does happen. That means I want to get my money back relatively quickly in the end when I send the goods back. To do that, ideally I would immediately get my return label when I start the return process on eBay. Maybe I also don’t have a printer. That means a mobile shipping label is interesting in such an environment. And those are the things we provide as a marketplace, of course with the help of sellers.

Isabell: Just now, when talking about shipping, meaning the shipment from seller to buyer, you said that tracking is also crucial. How is it with tracking on return shipping?

Steven: Just as crucial. So yes, good point. From both perspectives, both the customer wants to know it’s on the way, it’s arrived, now I should probably get my money soon. But also from the seller’s point of view, because I of course also want to know: is the item on its way? Where is it? And it can also get lost. And in such a case, tracking is definitely advisable there too. We’ve also mapped that through our returns platform on eBay. So as long as the return labels and return parcel slips are bought through us, tracking is included as well.

Isabell: Ah, very cool! We keep hearing from sellers that they don’t want to offer free returns because then it wouldn’t really be worth it anymore. What’s your experience with that?

Steven: Well, from the marketplace perspective I can always talk more in averages. Those don’t help in individual cases, of course. So in principle, everyone has to decide for themselves and probably just try it out. Overall, on eBay we still have, especially compared to the market, very, very low return rates, I think. Even in our "eBay Plus" program, for example, that’s a program where customers pay €19.90 more and get free returns, among other things. Those are paid by eBay, by the way. So sellers who offer "Plus items" benefit in this case from us effectively paying the return costs for the customer. Even there, we have return rates that are twice as high as usual on the site, but still in the single-digit percentage range. So far, far away from what one would probably expect on other channels. So back to the point: everyone has to decide for themselves. It’s definitely worth trying out and then seeing what it does to sales and, above all, to the repeat purchase rate, yes.

Isabell: Exactly, whether free shipping actually pays off for me personally as a seller, or whether, let’s say, my competition really offers free shipping, how can I find that out?

Steven: Yes, well, I can simply use the eBay search very pragmatically, type in an umbrella for example, and see what comes up. Are they all free, or do they have shipping costs? That would be the first step, and then, something you know even better than I do, we also have Terapeak as an analytics tool that can be used to look at what the top items are in a certain category and whether they, for example, also offer free shipping? Yes or no? And maybe again on free shipping: of course nothing is free. Every buyer or businessperson can do the math for themselves, and of course shipping costs are always built into the price. Really, it’s just about what it looks like from the customer’s perspective. A seller understands that too, and as I said, the point is to meet customer expectations and then use the sales opportunity.

Isabell: You just mentioned "eBay Plus." I’d say we’ll put the link to the program with all the information in the show notes again. I think it would blow up the scope if we went into detail on that again. We’re also currently rolling out a new Return Experience, as we’d say in English again. Can you walk us through that?

Steven: Yes, good point, Isabell, so the new return experience, in German in this case, we’re rolling it out right now, and specifically whenever the customer pays for the return, meaning when they want to get the parcel label themselves, we already have that live as of today, we’re now sometime in early September. And in that case, payment is automatically handled through the "eBay Wallet" for the return. That’s convenient for the customer, and I also immediately have my mobile shipping label in hand, in this case from Hermes, so that even if I don’t have a printer, I can conveniently drop off my return at the parcel shop, and the parcel label gets printed there on site. And what we’re doing right now is also the free return option. So in the case where the seller pays the return costs, we’re also rolling out the process so that we are fully live before Christmas. And what does that mean? It means that in both cases, i.e. both free returns and buyer-paid return shipping, we then have an experience where, as a customer, I can immediately have my mobile shipping label in hand. From the seller’s perspective, I have a higher degree of automation there. So, I probably have little back-and-forth contact in this case and have to think about whether, in the first step, now before Christmas, and this is important for me to say, if I already have very good rates myself, then it probably makes sense to wait a bit before entering this returns process, from the seller’s point of view.

Isabell: What do you mean by very good rates?

Steven: Well, we currently offer, good point, our return rates are more like consumer rates. That means as a customer I’d be happy because for €5.47, for example, I’d get a Hermes shipping label, which is cheaper than what I’d otherwise get in stores. From the seller’s point of view, I may of course have business rates with a large shipping provider, and in that case, if I charge you as a seller €5.47, you’d say that’s annoying because I actually pay much less. We understand that too, and in the near future, but only after the Christmas business, we want to create a solution so that you can store your rate with us and the customer still gets the label immediately, but you then receive the invoice from a shipping provider as normal and can map the tours using your own rate as well.

Isabell: Ah cool, so that basically covers all cases, right?

Steven: Exactly, that’s definitely a big step. You can still say there are maybe sellers who use DPD or GLS. So, there are of course many different scenarios we cover, but we’re working through them step by step, starting with the big carriers DHL, Hermes, and then also the other carriers or shipping providers, to put it in German.

Isabell: Definitely sounds like a big step. The topic of communicating return conditions is actually relatively intuitive on eBay, I’d say, because I of course enter the information and we have structured fields where the return condition information is also visible. What do buyers expect beyond that?

Steven: Yes, exactly, we’ve talked a lot about returns, but in the first step I first want to sell something. That’s what comes first, and those are exactly the topics like: what service do I offer, or which service do I offer? So, reliability is very important, we said that. But then in general faster is better, and that mainly comes down to handling time and which shipping provider I offer. Handling time, I would always say, is either same-day or one day handling time. On marketplace level we see that listings with exactly that handling time get about twice as many views. So it really goes directly into visibility and then sales. And then shipping costs, of course. I have to think about that: free or not? I already mentioned that earlier, so usually free, but I can look left and right in the market segment: where am I operating, what is the competition doing? There are also always small areas or segments where it can still make sense to charge shipping costs, and in such a case or in both cases I can think about how I can, for example, give shipping discounts to the customer. So if I offer free shipping, there isn’t really a discount, but I still have an interest in the customer adding two items to the cart. I can then work with a multi-buy discount here, for example, because as a seller I naturally save money when I ship two items at once. Through multi-buy discounts I can basically pass on cost advantages, again to increase sales. And if I charge the customer for shipping, then there are also shipping discounts that I can set up on eBay; for example, I could say the second item is free, or use a few other mechanisms that we’ve prepared there.

Isabell: Exactly, I can store the shipping discounts via the shipping cost table, right?

Steven: Yes, the shipping cost table is one option, and that’s more interesting for international shipping. But also, what we call the shipping rules, I think, that’s actually quite well hidden, so good question. In Seller Hub you have to look for combined payment, and where combined payment is, I can also set that up, I first have to activate it, and then I can store additional shipping discount rules there.

Isabell: But we’ll definitely have a link for that too, which we’ll also put in the show notes.

Steven: We’ll definitely do that, because honestly, it’s quite well hidden.

Isabell: Exactly, and the multi-buy discount you just mentioned is a classic marketing tool that you can simply find under the Marketing tab in Seller Hub Pro. I find it interesting that you’ve now talked a lot about the role of shipping in relation to visibility on eBay, because on the podcast we’ve often talked about how relevance is crucial for the eBay algorithm, and shipping settings also play an essential role there. We’ve talked a lot about return shipping, a bit about shipping, and we also work a lot with external service providers. What do we offer our sellers in the logistics area if they haven’t taken care of shipping themselves yet?

Steven: Yes, good question. So, I’d say either you haven’t dealt with it yet or maybe you need to expand, meaning have more capacity, or maybe you want to optimize your rates again. So, if I’m basically just at the beginning of my lifecycle, I’d recommend trying our “Packlink platform.” We have pre-negotiated shipping rates there, as mentioned, with our partner “Packlink,” and you can get DPD, UPS, GLS parcels for a pretty good price. There too, I can log in with my eBay account, and tracking is automatically fed back to eBay. You can also find that in the Seller Portal, the links to Packlink, so feel free to take a look. If you’re a bit further along in your lifecycle, maybe even have your own warehouse or already use fulfillment providers, then we also have a service there, namely “eBay Fulfillment with Orange Connex.” Of course I can also, for example at peak times, bring in my space, my labor somehow through such an offering. Or, for example, fast movers that generally are also gladly stored, so that in that case the goods are really on site, for those who don’t know fulfillment yet: I send my goods to the fulfillment center, and this whole system is built so that we’re fully integrated with eBay. So when an order comes in, alarms basically go off automatically in the warehouse, employees run to the shelf, pack the goods, and send them out. That usually happens faster and more reliably than what a small seller might be able to do themselves during peak periods, simply because the scale in logistics is very different in a fulfillment center than in a smaller warehouse at home. If I’m in the fulfillment program, I also benefit, as you mentioned, from more visibility, not because we artificially boost it or anything, but because we naturally see very good reliability and also very fast delivery from the fulfillment center, usually same-day shipping is possible, and our search algorithm sees that too, which is then rewarded accordingly. Seller protection is also included, of course, so if something goes wrong in the fulfillment program, the seller can’t be blamed for it, so they are protected as well. That means it’s not negative for search, and it’s also not negative for my seller status. One more point maybe: we’ve talked about shipping in terms of service providers. I also have to package my goods. We have “eBay-Branded-Boxes,” in English, we’re sticking with our “Denglish,” so we have shipping materials with the eBay logo on them, with a partner, Smurfit Kappa, and that’s also listed in the Seller Portal. I’d also say there the prices are really pretty good, the quality is good, and of course everything is recyclable. Straight from the manufacturer, so feel free to take a look there too if you need nice packaging materials for customers again. The unboxing experience is also part of shipping, as I said, and then the customer is happy when it looks nice.

Isabell: You’ve now mainly talked about two programs, one about Packlink and one about fulfillment. Can you say from what shipment volume each program is more worthwhile?

Steven: Yes, basically, we don’t have any restrictions there. You can join any program starting from quantity one, and then of course you can ask yourself whether it makes economic sense. With Packlink it’s actually the case that, starting from quantity one, you can try it anytime, and there’s no contractual commitment, so I can also add it on if needed. For example, some larger sellers also use Packlink because they say, I have a pretty good international rate here, but I use local or Germany-wide shipping through my normal carrier, shipping provider. Otherwise, I think the rates are attractive, definitely if you ship something like 20 items per day, 30 items per day, so again, always compare your own costs, and you’ll definitely find something there. With “eBay Fulfillment,” as mentioned, theoretically even quantity one, but here it’s of course clear, I already said before that fast movers would be more likely to go into fulfillment. There are also storage costs, which means if I have a slow mover that isn’t selling, I wouldn’t necessarily put it into fulfillment. But fast movers, yes, what does that mean? I should already have a few sales per day, then it’s already worthwhile, and I of course also have the effort of sending the items there first. There too, I wouldn’t send tiny quantities, but rather a euro pallet or at least SKU-pure packages that are then packed into storage on site, roughly speaking. And then seasonality again, I mentioned it briefly earlier: at peak times, we actually have very large sellers who specifically use “eBay Fulfillment” around Christmas just to expand capacity on short notice. Or, for example, if I’m planning a big deal or something like that, I let it be handled through the fulfillment center at eBay, because maybe the place is already on fire for that deal, or for example “Cyber Week” or something like that, could be another example.

Isabell: Mm-hmm, you just said that “eBay fulfillment offers” or offers handled through “eBay Fulfillment” are also rewarded by the eBay algorithm, simply because the service metrics behind them are so good. Do you perhaps have a few more tips for our listeners on what else they should pay attention to when it comes to shipping and visibility on eBay?

Steven: Yes, definitely. So, what every seller who has been with us for a long time definitely knows is seller status. In Seller Hub, I need to always keep an eye on my status, my service status. Ideally, I become a Top Rated Seller, the search algorithm sees that, rewards it, and the customer sees it too. I get Top Rated status if I have no more than 0.5 percent defects and generally ship on time, meaning in this case no more than 3 percent late items. How do we detect lateness? Tracking is again crucial here, and of course customer feedback. But tracking also protects the seller, so always make sure tracking is fed back to eBay either through the eBay solutions mentioned or via my own third-party tool, such as Afterbuy, JTL, plentymarkets and co., so that I’m protected. Even if the customer complains. We clearly take tracking as the "source of truth," so the source of truth, definitely pay attention to that. As mentioned, keep an eye on seller status and maintain it. Then I’ll also be found well, and beyond that we naturally have other signals, generally free shipping and so on. But we have a signal called Free 2-Day / Free 3-Day Delivery, which is also green, and it looks really nice in the mobile app too. Customers see that as well, so even if search may, so to speak, also move items that are not free and fast upward, the "Free 3-Day Delivery" items will still be more visible and that also helps with sales, we can see that very clearly. And "eBay Plus" is also a very visible signal with its own filter, prominently at the top in the app. So if I have the option to offer "eBay Plus," where I basically only offer either same-day shipping or one day handling time plus a normal carrier, then I actually meet "eBay Plus standards" too. Think about that as well, all information is also, as I said, in the Seller Portal, and then I’ll be found better and I’ll have more sales. And we briefly mentioned shipping discounts, those are also a nice tool to maybe get the customer to add a second item to the cart once I’ve already got them excited about one product.

Isabell: Exactly, and free shipping is also a filter in search, so it’s super important too. You just talked about defects. Is delayed shipping then a defect, or what do we count as defects?

Steven: So, a defect, for example, is when I can’t deliver. Yes, maybe I sold something I don’t even have, or maybe I sold it twice, perhaps my inventory management system messed up. Those are usually defects. Also issues where cases are opened and we can’t close them somehow and then no solution is found - we count those as defects. And then we specifically also look at late shipping, that is a separate criterion within seller status, and as I said, no more than 3 percent late, then I’m already included in Top Rated status.

Isabell: Very nice! We at eBay are a global marketplace and therefore of course also offer our sellers the opportunity to sell globally. For those who want to go really deep into the topic, we already had a podcast episode with Christian Salza on international trade, but maybe you could briefly explain the basics again. When we talk about shipping, we of course also talk about international shipping.

Steven: Yes, actually more than 60 percent of our sellers do that, or sellers are already doing it. Why do they do it? We have roughly 130 million buyers worldwide, and you can tap into that potential simply by ticking the international shipping box. Items are then also shown internationally even if they’re listed on eBay Germany, as long as I’ve thought about shipping costs to the different countries too. As a seller, you can of course freely decide which countries you want to ship to. Here you can think about Europe or even outside Europe. Which markets are strong on eBay? Clearly, the USA, the UK, and Australia is also not an uninteresting market. For getting started, the nearby foreign countries are certainly first of all interesting, such as Austria, because for example I don’t have to worry about language barriers there since it’s in Europe. And once I’ve done Austria, well, then I should also think about the rest of Europe. And yes, then there’s a question every seller probably has: which products sell elsewhere? There are different approaches, some sellers do very detailed analyses, look at everything, do market analyses, then decide on specific products and get started. Others take a broader approach and say, I’ll just take my top sellers in Germany and see how they perform on all the other markets. Both approaches can work. I’ve actually had good experiences, especially when sellers don’t have their own analysis departments and all that, simply taking a broad approach, using their fast movers and just offering them broadly on all markets, and you can then see what works and optimize from there. There are a few solutions on eBay that can help with that. For example, there is what we call the European Sales Accelerator, I think, a very memorable name. What’s behind it? Basically a service, again with a partner, Webinterpret, that helps me translate my items first and also list them automatically on other eBay sites, international eBay sites. I think that’s also included as a small offer in the shop subscriptions.

Isabell: It even works without a shop.

Steven: It even works without a shop now, see, perfect. So, if you have the courage to go international, which we would definitely recommend, then with such a service you can basically automate processes, save labor again, and just get started quickly and, as mentioned, test broadly with the widest possible assortment, then see what works, and then continue optimizing from there.

Isabell: So making the item visible internationally on eBay and also getting it translated is easy, I’d say, but of course I also have to get the item to the buyer in the respective country. What options do I have regarding shipping?

Steven: Yes, good point. So here too, of course, talk to your own shipping provider or take a look at the solution we just talked about. Here too, with Packlink I can get pre-negotiated eBay rates for international shipping, again starting from quantity one. “eBay Fulfillment” also ships to many, many countries, not all, but you can take a look at which ones are relevant. In Europe you’re certainly in good shape, and we’re also involved with the big eBay markets. So I can definitely recommend those things. What we haven’t talked about at all now, so yes, of course we say it’s easy and honestly it’s not that complicated. But what is always complicated and what every seller also has to think about is of course tax, customs, that kind of thing. Especially in Europe the rules have changed a bit. So you should definitely check what the tax situation looks like if I’m selling, also in other European countries. Customs become interesting of course when you go beyond that, worldwide. I have to look into that, and I also have to be prepared for perhaps non-German customer inquiries, so I need to be aware in advance that language can be an issue. As mentioned, in times of ChatGPT and co. there are also good ways to deal with languages and email communication. But yes, it’s easy, and still you of course have to think a little about it.

Isabell: Yes, it’s definitely a complex topic, but it will certainly be worth it for most people in the end. I’d say we’ll put all the info we’ve discussed into the show notes. We have a huge amount of information about shipping and about the programs you’ve named, in the Seller Portal, and we’d also combine all the links again in case some people want to go deeper or join the program. Now there’s one last question for you, Steven, and I’m sure you already know what’s coming: what was the last thing you bought on eBay?

Steven: Yes, I actually took another quick look before the recording. In this case it was a Playstation 5 controller. The story is that my son, who is now eleven, always plays FIFA on the Playstation, and we’ve played so much together that one of them broke right away. We needed a replacement fast. Honestly, I probably play more than he does by now, when everyone’s asleep I still play for an hour. And now dad also has his own Playstation 5 controller, it came with "eBay Plus" too, everything worked great. And that was my last item on eBay.

Isabell: Yes, very nice. That probably won’t have been the only Playstation controller.

Steven: Yes, they really do break quite often!

Isabell: Great! Thank you so much, Steven, for your helpful explanations, for all the tips around Delivery Experience and especially around shipping and return conditions. And we also say thank you to our listeners for being with us again. What challenges do you still need tips on? Feel free to leave us feedback in the eBay Community or directly on our Facebook page "eBay for Business Deutschland" and tell us there how you ship your products. We hope you enjoyed this episode and are already looking forward to the next episodes in this series about shipping on eBay. And we’d be happy if you subscribe or leave a like where you’re listening, if that’s possible. That always helps our podcast keep growing. Bye and see you next time!

Steven: Yes, thank you too, Isabell, for having me. I’m also looking forward to maybe one or two episodes we’ll have in the future on the topic of shipping, we talked about many topics today, I think we still have a few, in new German, "deep dives," planned for some deeper topics, and I’m also looking forward to the listeners’ comments. Until next time!

podcast@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

kawaiit

·2 years ago

View listings

I would like to know how, as a buyer, you set the preferred combined shipping?!

I’m aware that individual buyers, individual packages are shipped. All the same, there are huge numbers of (large) packages for small items. Personally, I would prefer, for example, to wait 2-3 days longer for my orders, use less CO2 in the process, relieve delivery service providers, and get a more clear-cut order. It would also be much easier for the consumer to really help the environment, instead of your CO2 campaign, which merely asks me to pay.