Trading refurbished items on eBay: here's how to do it.

At eBay Germany, everything revolves around the topic of “circular economy.” A major part of our efforts to create a marketplace where even more things can be given a second life are products like our Re-Store and the so-called “Refurbished Program.” But what exactly is the Re-Store, how does it differ from the Refurbished Program, and what requirements do sellers need to meet if they want to sell there? Stephanie Pietzko, Senior Business Development Manager Refurb at eBay Germany, has the answers.

She’s joined by Michele Santo, Managing Director at Toredo (HS Sales GmbH), who specializes in selling refurbished items. He talks about the hurdles refurbished sellers face when building their business and shares tips on how to overcome them.

In addition, Martin Vogel, Senior Director Refurb at eBay Germany, talks about the updated trade-in program at eBay in cooperation with Foxway.

**Important links**

** Chapter markers **

00:04:20 to 00:06:36: Refurb at eBay: This is what we’re working on.
00:06:36 to 00:11:59: Martin Vogel explains the trade-in program at eBay.
00:11:59 to 00:17:47: How does the Refurbished Program and selling in the eBay Re-Store work?
00:17:47 to 00:23:34: What hurdles does trading in refurbished devices bring, and how can I overcome them?
00:23:34 to 00:28:04: How do I make my customers’ buying experience as close as possible to buying new goods?
00:28:04 to 00:30:22: Tips for sellers who want to get into the refurb business.

David: Whether musical instruments, electrical appliances or sports equipment, it doesn’t always have to be brand new. Refurbished items can be more sustainable alternatives and often also easier on the wallet. What challenges sellers face when selling refurbished goods and how to deal with them is something my guest today, Michele Santo, knows well. He specializes in selling refurbished goods and offers professionally refurbished consumer electronics on eBay. And why eBay, with the Refurbished Program, is the ideal marketplace for used goods is explained by our refurbished expert Stephanie Pietzko, Senior Business Development Manager Refurb at eBay Germany.

Michele: You shouldn’t just resell products directly if you also repair them yourself or maybe buy them repaired. In the end, you end up losing money because the devices come back, you get negative publicity, maybe a negative review. The buyer who may have wanted to give refurbished products a chance is disappointed and will never buy refurbished again. It’s not sustainable and it doesn’t make sense either.

David: Hello, dear listeners, and welcome to another episode of “Alles Top. Gerne wieder” the eBay podcast about commerce and e-commerce. My name is David Philippe. I’m Senior Engagement Manager at eBay. Around a year and a half ago, we already talked with my colleague Simone Sievernich about refurbished offers at eBay. If you want to listen again, you’ll of course find the episode linked in the show notes. Today we want to know: how has the refurbished market developed since then? One thing is clear: trading in refurbished goods is becoming more and more popular. According to a Bitcom Research survey, around 13 percent of the 1000 and 5 people surveyed in Germany have already bought a refurbished device at least once. Around half of the survey participants can also imagine buying a used but professionally refurbished device in the future. In this episode, we’re also talking about the eBay Re-Store and the Refurbished Program. What exactly is that, and what are the differences? My guest today Michele Santo knows the benefits of the Refurbished Program. Since 2016, he has been successful on eBay with his company “Toredo Shop” and checks and sells refurbished consumer electronics. Today we want to know exactly what the hurdles are when selling refurbished goods, what solutions he has found over the years, and how to win customers’ trust, especially in the refurbished area. Welcome, Michele! #00:02:17-7# Michele: Thanks, David, thanks for having me.

David: And joining us here in the studio is Stephanie Pietzko, Senior Business Development Manager Refurb at eBay, and she knows exactly what matters with refurbished items. She’ll tell us what new things will soon be coming to our Re-Store, so I’m really glad she’s here today. Hi Stephanie!

Stephanie: Hi, both of you. I’m really happy to be here today.

David: Stephanie, let’s start with you right away. How has the refurb market at eBay changed since we talked about it with Simone at the beginning of 2022?

Stephanie: To start answering that question, perhaps a few overall highlights about online behavior first. Germany has the largest number of internet users in Europe, and almost the entire population accesses the internet regularly and therefore shops almost routinely. In addition, Germany has the highest total purchasing power in Europe, and given the considerable customer base and economic strength, the country plays a central role in the global digital economy. Given the large numbers in online business, the growing importance of the circular economy is also a driving factor for the refurbished market. It is also expected that the preference for refurbished products will become even more attractive because of price advantages and will continue to rise. Initiatives such as the Circular Economy Initiative Germany, or CEID for short, also provide Germany with a forward-looking framework for a shift in perspective. Overall, of course, this has a positive effect on the refurbished market. For this reason, we are focusing on expanding our Refurbished Program at eBay in order to offer our customers affordable shopping alternatives in the form of refurbished products.

David: Steffi, if our listeners want to dive even deeper into the whole topic and maybe want more figures, where can they find them?

Stephanie: Yes, on the one hand there is generally a study, a report called “Germany Refurbished Retail Market” with forecasts from 2023 to 2028, and if you have a special interest in the Circular Economy Initiative, you can read about it directly on circular-economy-initiativ.de.

David: Very good, Stephanie, what has the refurb team been working on since our conversation with Simone in 2022?

Stephanie: Yes, we’ve worked on many things. What I’d like to highlight here is category expansion. We’re continuously adding more categories to our Refurbished Program at eBay. We now have 800 so-called “Leaf Categories” in the program, where refurbished products can be listed in the four conditions we offer. That’s already immense compared with other marketplaces. In addition to electronics and hard-home appliances, we’ve now expanded into other categories such as beauty, music and sports, and overall we have a very large range of categories compared with others. We’ve also worked on and automated our so-called registration process, which means sellers can now apply through our seller portal page, the refurbished seller portal page. Everything is automated, meaning validation takes place. Our terms and conditions can be accepted automatically, making it much faster and easier for sellers to join the program. And recently we also made our so-called refurbished dashboard, “Seller Cockpit Pro,” available to sellers. This gives sellers the ability to regularly check their performance, specifically their refurbished performance, based on certain quality metrics. And of course that lets them actively build on it and make the business even better.

David: I can already tell that a lot has happened since I spoke with Simone. Can you maybe give us a little outlook on what’s still to come? So, a lot has already happened, but what’s next?

Stephanie: Basically, we’ll continue doing that. We’ll add more categories to the program. We’ll also keep working on the dashboard regularly. This was essentially the first launch, the first introduction. But we’re in regular exchange with our sellers, gathering feedback, and based on that we improve the dashboard’s options, expand it with alternatives, filter options, FAQs, for example. And with the trade-in program, we also support the digital circular economy and give used devices a second life.

David: You just mentioned the trade-in program, and here we’ll hear from Martin Vogel again about what it’s all about and how the whole thing works, before we hear from Michele how he discovered the refurb market for himself. Martin, you’ve been at eBay for over 20 years, not bad, and as a Senior Director you’re responsible, among other things, for the Refurb area. And one of your core tasks in the Refurb area is to extend the lifecycle of things through our marketplace and give them a second life. All in the spirit of the digital circular economy. That also includes the trade-in program. Could you briefly explain what the trade-in program is?

Martin: Yes, gladly. Trade-in programs in general, at eBay and in the market, are an alternative way of private selling, where users don’t sell to other private individuals, but to companies.

David: And what exactly is the idea behind the trade-in program at eBay? Why do it? Why not sell to users?

Martin: There are many reasons. There are situations where someone may simply not have had the time to deal with private selling or has security concerns that there might still be data or similar things on the old electronic device.

David: Okay, you’ve just made some changes to the trade-in program. Could you briefly explain them?

Martin: Yes, there are quite a few new things. So, it’s true that we’ve had this program live for probably ten years now. We also see that it’s not a completely new topic in the market, that trade-in programs have existed for some time. Typically, the process goes like this: I go to the platform, enter a few details about my device, a price is suggested to me. If I accept it, I send in the device, and the provider checks it and then sends me the money. But that’s a process that takes quite a long time and also has the other problem that sometimes after a check by the provider, I don’t get the money I originally thought I would get. And we found a solution for these problems. I can very easily and quickly determine the value of my product with us within three minutes, and if I accept the value, I immediately get a voucher issued, for the vast majority of users, which I can then redeem directly when buying on eBay.

David: So that means there’s a voucher for buying on eBay, basically.

Martin: Exactly, you get it right away, and it has various advantages. There are situations where someone can use this voucher to afford a product that might otherwise have been out of reach for financial reasons. But there’s also the option, especially in the mobile phone sector, and it’s used a lot there. I don’t want to be without my phone. That means I use the voucher to buy a new phone, have it delivered, transfer my data at home, and only then send the old phone, which I’ve effectively already sold, to the provider. I have 21 days to do that, and that’s a cool use case.

David: And what about people who may not even want to make a purchase yet, so they don’t want to use the voucher to buy other items on eBay? Do we have a solution for them too?

Martin: Yes, we do, with the eBay trade-in program. You have the option or choice to have a voucher issued or to have the money paid out.

David: Martin, you just mentioned smartphones. Is the trade-in program only for smartphones or also for other products?

Martin: We have 14 product categories covered. Smartphones are the biggest, but there are also laptops, computer monitors, smart speakers. In all these areas, buying takes place. What we can definitely say is that mobile phones are the most used category. The other exciting thing we see is that a number of users use the voucher to get the same device again, so they kind of upgrade. But we’ve also seen cases where someone trades in an old iPhone XR for 150 euros and buys a pair of sneakers with the money.

David: Interesting. So that means that with this change we’re trying to bring new buyers onto our marketplace, who can then use their voucher to buy a new or refurbished device from our many sellers. So more customers for our sellers, right?

Martin: Yes.

David: Interesting, do we work with a specific partner on this, or how does the whole thing work?

Martin: We’re a pure marketplace. Our trade-in program is powered and supported by Foxway, and they’re a major international provider in the re-commerce space. That means they take used electronics from the market, refurbish them, and then resell them.

David: Yes, that definitely sounds like a sensible product change to me, from which our listeners can also benefit. Thank you so much for being here today, Martin. I’m finally going to clear out that drawer I still have, where maybe a few old devices are lying around, and see what I can get for them.

Martin: All right. Thanks!

David: Michele, let’s come back to you. How did you discover the refurb market for yourself in the first place?

Michele: Yes, actually, it was really through spare parts at first. We started by selling spare parts. I had friends who were already active in the repair sector, and they asked me whether we could introduce e-commerce as a second pillar, so to speak, and I started selling spare parts. But we quickly realized that we had the skills to professionally refurbish devices properly, and we also noticed that demand for refurbished devices was increasing, so we started selling refurbished devices. So we started on eBay around 2016 with spare parts, and in 2017 we already started with refurbished devices.

David: So it took you about a year to realize, so refurbished, there’s something there, and we already have the parts here anyway.

Michele: No, not quite a year. We started at the end of 2016. I think around November, December, and yes, I think it took two or three months before we realized it.

David: So it became clear very quickly.

Michele: Yes, very quickly, but also pretty obvious in a way.

David: Yes, definitely interesting. That also means you sell your offers in our Re-Store too, but now you’re also part of the Refurbished Program, right?

Michele: Exactly right, yes. So, the Re-Store is basically everything that isn’t brand new, and the Refurbished Program has now been rolled out and actually expands the condition. “Seller refurbished” to the individual visual conditions, exactly, like “excellent,” “very good,” “good,” and the slightly separate program “certified refurbished,” where authorized sellers can sell, yes.

David: Stephanie, could you briefly explain what someone has to do to, like Michele for example, sell in the Re-Store on the one hand, but especially to become part of the Refurbished Program?

Stephanie: Yes, of course. Perhaps briefly beforehand, the connection between Re-Store and Refurbished isn’t entirely clear to most people yet. So maybe a short intro here. Basically, the Re-Store at eBay is defined by conditions, meaning everything that is not new, so essentially new other, the four refurbished conditions, “certified,” “excellent,” “very good” and “good,” and then the “used” condition. And the Refurbished Program, which consists of the four refurbished conditions, is, so to speak, a premium offering within the Re-Store. Sellers like Michele can list products in the Re-Store without restriction, with the exception of the Refurbished Program. In the Refurbished Program, because we’re aiming for high seller quality here, it’s basically a closed program. That means the conditions are not freely available to the seller. Here, an application process has to be completed. As already mentioned at the beginning, you can apply via our seller portal page, and if everything fits, the validation is okay, and the terms and conditions have been agreed to, then we’d be happy to include the seller in the program and unlock the conditions.

David: So just to make sure I understood this correctly. Any commercial seller can sell in the Re-Store as soon as they list items that are not new; even “new other” already falls into that. But to be in the Refurbished Program and use these special item conditions, you have to apply for the Refurbished Program. You’ll find the link to that again in our show notes. And then you have to go through a process where it’s checked, okay, are they really suitable so that everything actually fits, of course, so that our buyers get the items they expect, and once you’re in the program, you can use these item conditions; otherwise not, right?

Stephanie: Yes, exactly. We’ve improved and fully automated our Refurbished application process. It’s an application process that now runs through four different steps. Overall, that makes it easier and faster to take part in the program and list your products.

David: Stephanie, why is eBay actually the ideal online marketplace for refurb sellers? I mean, we all know reality: there are lots of marketplaces. But why is eBay the ideal marketplace for refurb sellers?

Stephanie: Yes, there are many reasons for that. First of all, it’s clearly the reach we have with eBay. With the Refurbished Program, we have a lot of categories, also from different areas, where various sellers can offer their products. As mentioned at the beginning, beauty is included, musical instruments are included, sports, electronics of course. That means we’re already very broadly positioned compared with other marketplaces. That’s a big advantage. On top of that come all the benefits for our sellers. We have targeted marketing in the Refurbished Program, we have dedicated refurbished landing pages, we have our account managers who are specifically there for our refurbished sellers and handle issues with them. We have our partner programs at eBay, such as “Durchstarter,” “Pro-Trader,” and then “Concierge,” for example. Then we have all our protection programs, seller protection program, where the focus is really on the seller, and on top of that we כמובן also have our customer service.

David: Stephanie, you’ve now said “Refurb beauty” several times; I assume that won’t be makeup, right?

Stephanie: No, it’s of course not makeup or powder or blush or creams or lotions or whatever else there is. No, here too it’s aimed at the electronics area. So here we’re talking about hair dryers, for example, straighteners, curling irons, exactly, electric shavers.

David: Okay, Michele, why is eBay the ideal online marketplace for you and your company?

Michele: Yes, when I thought about where it’s best to sell refurbished devices, which is more in the direction of used goods, eBay immediately came to mind first. I mean, in terms of eBay’s history, eBay was more like the flea market for the internet, and customers who buy on eBay are used to buying used products, and that’s why eBay came to mind and we started there directly with eBay too. With the Refurbished Program, there’s now fresh momentum in the program as well.

David: And we also like to ask the sellers we speak to here on the podcast what hurdles they encountered while building their business, because we think that always generates very helpful learnings for our listeners. So my question to you as well: what hurdles did you have to overcome?

Michele: Yes, there were quite a few hurdles. I’d say the three biggest hurdles, specifically for refurbished products, were first finding a suitable system. There are many solutions on the internet, but they’re more geared toward new goods, and you have to cobble together more or less what you need, and you also have to think about how to map the different conditions. And yes, you have to pick and choose more or less. So we found a solution that works for us, but it may be that another seller gets along better with a different solution than we do. Then there was also the issue of inventory management software, which we had to look for externally as well, because the system we chose can’t map it at the level we need. Electronic products need to be tracked with serial numbers, absolutely essential so you know what you sold and to whom you sold it, and our system didn’t have that. So we had to help ourselves by adding another piece of software that works with serial numbers in inventory.

David: So by system you mean an ERP system, right?

Michele: Exactly, ERP systems. Those are systems that handle all the processes you need, such as accounting, invoicing, but also shipping, for example label generation, or simply loading orders from the platforms into the system. So it’s also a lot about interfaces, and yes, there are quite a few providers.

David: But there isn’t a provider in the refurb area that simply offers the complete all-in-one system, especially for electronic devices, where the serial numbers are included and so on.

Michele: Exactly. So I researched a lot at the time, and back then there definitely wasn’t one. It could be that there is software like that now. But honestly, I don’t think so, exactly because the refurbished market is still too small. But as Steffi already pointed out, it’s growing and growing, and there’s a lot of potential upward. So there are many processes there. You just have to look at what you need. An ERP system offers a lot. Exactly, but now it’s best to choose an e-commerce system and then maybe, with electronic products, make sure the serial number is somewhere in there, and we had to add a third-party tool on top of that.

David: But it certainly sounds to me like you usually have to look very individually, especially in the refurb area, because you sell refurbished electronic items. Others may do other things, so you really have to look at what the system offers and what I actually need, right?

Michele: Exactly, exactly, yes! It may also make sense to bring in a consultant who knows the different systems and listens to what you need so they can figure out which system might fit. But it’s very individual. As I said, the system that works for us may not work for another seller depending on how they want to handle it.

David: What I find really fascinating is that the refurb market is getting bigger and bigger and demand among consumers for these offers is increasing too. And yet service companies like SAP and others apparently still aren’t that far along in developing a suitable solution here. And as a tip to all system developers out there, maybe that’s a huge niche. But my question to you both: do you think this will get better in the next few years? Will something change here, or will you still have to build your own solution from different systems?

Michele: So I think that in the future there will definitely be systems that specifically target the refurbished market. And also, for example, the EU is dealing with the right to repair, which is supposed to make devices easier to service, where private individuals may even be able to repair devices themselves, and manufacturers simply have to adapt, even if manufacturers maybe want every customer to buy a new phone every year like in the years before. I just think that nowadays, where sustainability is becoming more and more important. And also, with inflation now being here, you should maybe think three times before paying so much money for a smartphone that you only use for a year, and maybe then buy refurbished goods after all.

David: But if you’ve found the system for yourselves, and maybe there will one day be a system that works for everyone. Did you have any other hurdles you had to overcome?

Michele: Yes, absolutely, quality control is definitely a big hurdle. I think that affects all refurbishers because it’s just a major point. You shouldn’t just resell products if you also repair them yourself or maybe buy repaired ones. In the end, you lose money because the devices come back. You get negative publicity, maybe a negative review. The buyer who wanted to give refurbished products a chance is disappointed and will never buy refurbished again. It’s not sustainable and it doesn’t make sense. So you should definitely invest in good quality control. Absolutely think about how do we organize the processes? There are also many providers nowadays. So there are software solutions, actually.

David: They got that right, yes?

Michele: They got that right, and they’re also very early on. So, roughly speaking, you could also say that a test costs from 50 cents to one euro, I’d say, for a smartphone. But it’s worth it, because you can see which employee tested the device, which functionalities were tested, when it was tested? So everything is stored transparently in the cloud, and yes, you can more or less rely on it. Unfortunately, sometimes there are errors that don’t show up in the test, but rather sporadic errors. Of course, that’s difficult to cover, but as long as it’s only those errors, it’s still manageable. If you sell the devices blindly and then suddenly all the devices come back. So that’s not sustainable.

David: So, simply to reduce returns, it makes sense to say: we do proper quality tests and check our devices before we send them out.

Michele: Yes, and definitely don’t skip that or anything like that, that doesn’t make sense.

David: That’s saving in the wrong place.

Michele: Exactly, yes.

David: Quality control is a good keyword in itself, because I can easily imagine that many buyers, and you just said this too, when they give refurbished goods a chance for the first time, there is still a lot of skepticism and uncertainty. Trust is a good keyword here. What do you do at Toredo to make the buying experience as close as possible to buying new goods?

Michele: Yes, there are several points. We test different approaches. Currently for describing the different conditions. So we have words like excellent, very good or good, but everyone has a different idea of what that means, and eBay, for example, is also trying to make that more consistent. There’s now also a video for each device in the Refurbished Program that’s meant to explain a bit what it looks like. But we also test many things, like pictures. So we want sample pictures, maybe with sample signs of use, so the customer has a rough idea of what to expect, and we also wanted to give insights. So we wanted to make videos, present our processes a bit more transparently. How does quality control work, how does refurbishing work, so the customer can see this isn’t just an amateur repair, I’d say, but that certain standards are being followed to ensure the devices are really fully functional. Exactly, but also, I think, for example, to prevent distrust and give a boost of confidence, there are measures like free shipping there and back and also maybe an extended right of withdrawal, which in my opinion are obligatory. So really mandatory if you want to sell in the refurbished sector. That’s my personal opinion now.

David: At least if you want to sell successfully.

Michele: At least if you want to sell successfully, yes, because this distrust is still there. And if the customer is afraid that they might end up in the red, so to speak, that they have to pay something to test the devices because they have to pay for return shipping or something like that, it just doesn’t work. The customer would rather go for new goods, pay a little more and simply not want to take that risk. And that’s where we simply need that boost of confidence, and in my opinion we can only achieve that with free outbound shipping, free return shipping and, as I said, an extended right of withdrawal. At Toredo, we offer a one-month withdrawal period. I think that’s also a reasonable time, because when the customer orders, the first thing when the device arrives is not necessarily that they use it right away; they wait until the weekend, because switching phones isn’t such an easy thing for many people. You have to back up the data somewhere, then transfer it. Then maybe it doesn’t work because you’re not familiar with it, and then maybe you do it on that weekend or the next weekend, and then after 14 days the withdrawal period is already over, and if the device still doesn’t work. Yes, then the customer is disappointed and has a negative experience with it. I think one month is a good benchmark, enough time for customers to test the device and build trust. You don’t test every function at the beginning, and if you have it for a month and it works, then you know it’s okay in a way. And I would rather see that as marketing budget, meaning the costs for returns and everything that goes with it, rather than as lost money, because if you offer these things, you sell even more.

David: I find that a very interesting perspective on these costs, seeing it as a marketing investment. Steffi, do you have any ideas here on how to make the buying experience even better?

Stephanie: Yes, a precise description of the item is very important, simply to create an expectation for the customer. Our so-called refurbished gradings also help with this, meaning what is now certified, excellent, very good and good, simply because that allows the seller to classify the items better and give the customer more details. Then the customer also knows what to expect and what item they’re getting, which in turn helps reduce returns. And as Michele said, trust. “Trust” is a very big point. Even though the refurbished area is a growing market and is becoming more and more popular, compared with new condition it still represents a risk that customers see, and that’s why it’s important to build trust with the customer. We thought of that too, and the Refurbished Program has incorporated retail standards, which means free shipping, returns, 30-day withdrawal, exactly.

David: So Michele basically automatically did exactly what we recommend.

Stephanie: Michele did everything right.

Michele: Yes, we basically didn’t have to meet any new points because we were already selling according to the standards. We had already been selling refurbished goods a bit earlier, before the refurbished conditions came in. Exactly, but based on experience too, I’d say it definitely makes sense. So these criteria weren’t chosen for no reason.

David: Michele, do you maybe have just three top tips at the end for our listeners who are now thinking, this sounds super exciting, and I actually think it’s pretty good and would like to get into this refurb business, but I’m not yet exactly sure what I should pay attention to? So what would be your three top tips for aspiring refurb sellers?

Michele: Yes, absolutely the things I already mentioned. I wouldn’t rush it; instead I’d think carefully about which system I need, which system I should adopt, and who I should work with. Then, as I said, inventory management is a must if the software can’t do it with serial numbers, so goods in should ideally happen with serial numbers, and goods out too. That way you have a nice chain showing how it all runs through, and good quality control. That is absolutely important, to check the devices before selling them, exactly, so definitely those three points: take your time, compare which providers are out there, and yes, I think if you have those three things, then all you’re missing are the refurbished devices, and if you have those too, then I think you can get started well selling refurbished devices on eBay.

David: That sounds very good already. Stephanie, do you perhaps have a few eBay partners you can name who can support refurb sellers with topics such as fulfillment, for example?

Stephanie: Yes, basically we have a number of third-party providers we work with and through whom sellers can connect their products. Specifically for eBay fulfillment, these are “ChannelAdvisor,” “plentymarkets,” “DreamRobot” and “JTL-Software.” But there are also shop systems with marketplace integrations, and here we have “Magento,” “Shopify,” “Shopware” and “ePages.” There is also middleware, and here, to name a few, there’s “Afterbuy DreamRobot,” “Magnalister,” “novomind,” also “plentymarkets” again and “ROQQIO.” But basically we work with a lot, a lot of providers and third parties and we can certainly link them too.

David: There were indeed many partners there. Just so our listeners have the overview again, we’ll list them in the show notes once more and of course link to them accordingly. We’re already almost at the end now. And if you’ve listened to our podcast before, you know what’s coming next: at the end we always ask our guests what was the last thing they bought on eBay? Michele, maybe you first?

Michele: Yes, luckily I was able to look it up again. We buy quite a lot on eBay, just normal things you need in the office, and the last thing we bought was a toner for our printer.

David: For you, of course, the main question is: what was the last thing you sold? It doesn’t have to be right this second, but what was it? What comes to mind?

Michele: At least when I looked it up now, it was an iPhone 12, 64 gigabytes, in black, in the condition “very good refurbished.”

David: Stephanie, what about you? What was the last thing you bought on eBay?

Stephanie: Yes, it’s a very well-known suitcase with certain beauty products, including a hair dryer and curling iron.

David: I have to admit, I have no idea what you’re talking about, which suitcase you mean, but I think many listeners will now maybe also say, yes, I think I know what she’s talking about. Did you also sell something on eBay recently?

Stephanie: Shoes.

David: Shoes?

Stephanie: Nothing refurbished, sorry.

David: That’s okay too. Then many, many thanks to you for your time and the many, many helpful tips, and Michele, especially for the insights. Yes, I think that helps many people who want to get into the refurb sector or have just started there to take another look. Okay, what should I pay attention to again? Thank you for being here today. Thanks.

Michele: Thanks as well.

Stephanie: Thank you very much

David: And with that, we’re already at the end of this podcast episode again. Dear listeners, we’re always very happy to receive your feedback on our podcast. Feel free to write to us in the eBay Community or on our “eBay for Business Deutschland” Facebook page whether you’re already active in refurbished trading or are thinking about getting into it. Which tips helped you the most? Maybe you also have other tips for fellow listeners that you’d like to share, and of course you can always give us your feedback on the podcast in general there. As always, we’d be very happy if you’d leave us a subscription or a like wherever you’re listening, because that helps our podcast grow. I’ll say goodbye, and until next time. The eBay Re-Store is growing, grow with it now! Deepen your knowledge at the eBay Re-Store Academy on October 19! You can look forward to interesting talks and discussion panels with our experts about trading in non-new or refurbished goods, workshops and many opportunities to network at the various information booths of our eBay Re-Store Academy. The goal is for you to be supported in sustainable growth on eBay in our Re-Store. Simply on October 19, 2023 from twelve to 24 o’clock here with us in Kleinmachnow near Berlin. You’ll find the link with all further information again in the show notes.

podcast@ebay eBay Team

eBay Team0 View listings

Posted 2 years ago

0 comments