📋Unsere Community-Netiquette📋
Summary: The eBay Community places importance on a respectful, safe, and supportive environment where members can learn from one another through accurate and courteous communication. The community guidelines encourage honesty, focused contributions, and openness to different opinions. It is important to have relevant discussions and not post inappropriate content. Prohibited content such as pornography, misleading information, and calls for petitions or boycotts is not allowed. Users should report inappropriate content to help keep the community safe.
The eBay Community gives eBay sellers and their buyers the opportunity to connect with one another. eBay employees also occasionally take part in discussions. But it is eBay users who are at the heart of the eBay Community and help it grow. These Community Guidelines form the foundation for an open, helpful, and respectful environment for all users.
We expect all users to follow these guidelines when they are active in the Community, and to also comply with the eBay User Agreement and the eBay Privacy Notice.
Be respectful.
Respect is the cornerstone of a strong community. All members should feel welcome, no matter who they are or where they come from. Be friendly and helpful if you’re an experienced member. If you’re new to eBay, take some time to learn from experienced sellers and buyers.
Express yourself appropriately.
The eBay Community is open to all members, and we expect our users to help protect the eBay Community as a safe place for everyone. Your posts should be respectful and appropriate for all ages.
Be accurate.
A vibrant community offers trustworthy content in honest posts. The information in your posts should be as accurate and correct as possible.
Be open and share your opinion too.
Reasoned opinions and different points of view are welcomed in the Community and can be discussed in an open, calm, and sensible way. There can be different points of view on the same issue, and both can be valid. Stay open to other opinions, as there are many ways to sell and buy successfully on eBay.
Post meaningful contributions.
Please use search to see whether your question may already have been answered. If you can’t find the content you’re looking for, please post your question in the forum that’s relevant to the topic. If you agree with a post, you can also use the “Helpful” button at the bottom of each article to show your appreciation and agreement. Use the “Accept as solution” option if someone else has given you an answer that you find helpful.
Get the help you need.
Reach out to the Community to get recommendations for tools for your business, find items you want to buy, get feedback on your items or listings, or give other users examples. We know that Community members are often happy to respond helpfully to this kind of question with tips about listings, products, or services.
Follow this important guide for polite and focused Community interaction:
Please make sure that your posts and comments are relevant to the current discussion. Staying on topic helps keep the Community focused and engaged. Please also avoid making public assumptions or accusations about specific sellers, such as claiming that someone is running commercial trade through a private account. In the case of unfounded accusations, such behavior may violate the rights of those involved. If you believe that certain sellers or eBay accounts are violating legal requirements, the eBay User Agreement, or eBay policies, you can of course report this to us through the usual channels. Let’s create a respectful and constructive community for everyone, where it’s fun to spend time and participate.**
Share, discuss … and have fun!
Buying and selling on eBay is definitely not your only passion. Talk about your hobby or vent about something that’s been bugging you for ages. Celebrate your latest bargain or share a photo of items you haven’t listed yet. The Community will be happy about your latest personal triumph, show sympathy if you need support, or want to see (in the appropriate forum) the fantastic meal you cooked. Our Community is meant to connect people with one another. The better we know each other, the more successful our business will be.
Prohibited content and actions
Inappropriate content or content that violates these Community Guidelines or the eBay User Agreement may not be posted. You agree not to post any content or engage in any actions of the following kind:
adult-only, pornographic, violent, or age-restricted content
prohibited wording or threats, as described in the Threats and Abuse policy
dishonest, unfounded, or misleading information
identical or repeated content, especially in forum posts and replies
calls for petitions, boycotts, lawsuits, or other calls to activism in posts or private messages, or attempts to divert traffic away from eBay
advertising listings, products, or services to make sales, or otherwise using the Community as a marketing platform. Also see the following eBay policies:
promoting websites, groups, or forums outside of eBay or suggestions that encourage users to leave eBay Update 01/05/2024 (this also includes statements such as “I wouldn’t sell here anymore,” “I can only recommend trying it on another marketplace” - list is not exhaustive)
reposting content that has been edited or removed by the employees responsible for the eBay Community
content about moderation warnings or consequences
content about listings or other users’ usernames in order to damage their reputation (“Naming & Shaming”), or other calls to action to the Community. NOTE: It is okay to comment respectfully on items or listings for which sellers ask for feedback.
content that violates the Contact Information policy.
content that encourages others to violate the eBay User Agreement, the Listing policies, the eBay commercial selling policy, or other policies
copyrighted content used without the rights holder’s permission. Also see the following eBay policy:
manipulating the “Helpful” option by overusing it or using multiple accounts to give “Helpful” ratings to yourself or others, and unjustifiably marking other users’ posts as “Helpful” to push them up in the rankings
Update 16/02/2023circumventing terms that are not permitted in the Community by using paraphrases or special characters.
Reporting prohibited content
If you see posts that harm the Community and violate the Community Guidelines, do not contact the person concerned in these situations. Instead, use the options we provide for your safety. Report inappropriate behavior by clicking onThe eBay Community gives eBay sellers and their buyers the opportunity to connect with one another. eBay employees also occasionally take part in discussions. But it is eBay users who are at the heart of the eBay Community and help it grow. These Community Guidelines form the foundation for an open, helpful, and respectful environment for all users.
We expect all users to follow these guidelines when they are active in the Community, and to also comply with the eBay User Agreement and the eBay Privacy Notice.
Be respectful.
Respect is the cornerstone of a strong community. All members should feel welcome, no matter who they are or where they come from. Be friendly and helpful if you’re an experienced member. If you’re new to eBay, take some time to learn from experienced sellers and buyers.
Express yourself appropriately.
The eBay Community is open to all members, and we expect our users to help protect the eBay Community as a safe place for everyone. Your posts should be respectful and appropriate for all ages.
Be accurate.
A vibrant community offers trustworthy content in honest posts. The information in your posts should be as accurate and correct as possible.
Be open and share your opinion too.
Reasoned opinions and different points of view are welcomed in the Community and can be discussed and debated in an open, calm, and sensible way. There can be different points of view on the same issue, and both can be valid. Stay open to other opinions, as there are many ways to sell and buy successfully on eBay.
Post meaningful contributions.
Please use search to see whether your question may already have been answered. If you can’t find the content you’re looking for, please post your question in the forum that’s relevant to the topic. If you agree with a post, you can also use the “Helpful” button at the bottom of each article to show your appreciation and agreement. Use the “Accept as solution” option if someone else has given you an answer that you find helpful.
Get the help you need.
Reach out to the Community to get recommendations for tools for your business, find items you want to buy, get feedback on your items or listings, or give other users examples. We know that Community members are often happy to respond helpfully to this kind of question with tips about listings, products, or services.
Follow this important guide for polite and focused Community interaction:
Please make sure that your posts and comments are relevant to the current discussion. Staying on topic helps keep the Community focused and engaged. Please also avoid making public assumptions or accusations about specific sellers, such as claiming that someone is running commercial trade through a private account. In the case of unfounded accusations, such behavior may violate the rights of those involved. If you believe that certain sellers or eBay accounts are violating legal requirements, the eBay User Agreement, or eBay policies, you can of course report this to us through the usual channels. Let’s create a respectful and constructive community for everyone, where it’s fun to spend time and participate.**
Share, discuss … and have fun!
Buying and selling on eBay is definitely not your only passion. Talk about your hobby or vent about something that’s been bugging you for ages. Celebrate your latest bargain or share a photo of items you haven’t listed yet. The Community will be happy about your latest personal triumph, show sympathy if you need support, or want to see (in the appropriate forum) the fantastic meal you cooked. Our Community is meant to connect people with one another. The better we know each other, the more successful our business will be.
Prohibited content and actions
Inappropriate content or content that violates these Community Guidelines or the eBay User Agreement may not be posted. You agree not to post any content or engage in any actions of the following kind:
adult-only, pornographic, violent, or age-restricted content
prohibited wording or threats, as described in the Threats and Abuse policy
dishonest, unfounded, or misleading information
identical or repeated content, especially in forum posts and replies
calls for petitions, boycotts, lawsuits, or other calls to activism in posts or private messages, or attempts to divert traffic away from eBay
advertising listings, products, or services to make sales, or otherwise using the Community as a marketing platform. Also see the following eBay policies:
promoting websites, groups, or forums outside of eBay or suggestions that encourage users to leave eBay Update 01/05/2024 (this also includes statements such as “I wouldn’t sell here anymore,” “I can only recommend trying it on another marketplace” - list is not exhaustive)
reposting content that has been edited or removed by the employees responsible for the eBay Community
content about moderation warnings or consequences
content about listings or other users’ usernames in order to damage their reputation (“Naming & Shaming”), or other calls to action to the Community. NOTE: It is okay to comment respectfully on items or listings for which sellers ask for feedback.
content that violates the Contact Information policy .
content that encourages others to violate the eBay User Agreement, the Listing policies, the eBay commercial selling policy or other policies
copyrighted content used without the rights holder’s permission. Also see the following eBay policy:
manipulating the “Helpful” option by overusing it or using multiple accounts to give “Helpful” ratings to yourself or others, and unjustifiably marking other users’ posts as “Helpful” to push them up in the rankings
Update 16/02/2023circumventing terms that are not permitted in the Community by using paraphrases or special characters.
Reporting prohibited content
If you see posts that harm the Community and violate the Community Guidelines, do not contact the person concerned in these situations. Instead, use the options we provide for your safety. Report inappropriate behavior by clicking on
and then on
below each post. This will notify our moderation team so they can review the issue and take appropriate action. Of course, your report will be treated confidentially. ***
Please report a post only once.
Consequences and considerations
If posts go off topic, conversations get heated, or users violate these guidelines, the eBay Community team may, at its own discretion, move content and provide public reminders or send private messages with warnings.
Posts or content with violations may be edited or removed. eBay reserves the right to restrict or suspend users’ access to the Community for violations of the Community Guidelines.
Third parties and press
Representatives of third parties who want to post in the Community must obtain approval in advance.
Journalists seeking official comments or wishing to contact eBay users directly must contact eBay at press@ebay.com and receive authorization to post.
This ensures that the eBay Community is informed when someone is posting not as a buyer or seller, but for professional reasons.
Get to know how the eBay Community works.
By reading these guidelines, you have already taken an important first step. If you’re just starting out on eBay as a seller, use the “Search all content” search function at the top of each Community page to see how other sellers have gone about it. Please take a look at our videos about the eBay Community and read the general information about selling in the Seller Hub.
Thank you for being part of the eBay Community and following these guidelines.
*07/07/2024 removed the word "new" from the title
**Added 05/14/2025
*** Adapted to the new UI on 07/22/2026
