DHL QR code is faulty / doesn't work
Summary: mauz_kautschuk reports recurring problems with faulty QR codes when shipping via eBay and DHL, which leads to cumbersome workflows. Despite using the app and alternative methods, the problem remains unresolved, and a solution from eBay is requested to make the service reliably usable. miriam@ebay apologizes for the inconvenience and asks that the faulty QR code be sent by email for further review.
Hello dear eBay team,
I'm really sick of walking to the DHL parcel shop, waiting in line, showing the QR code only to be told that the QR code is faulty. That means walking back every time, unpacking the printer, printing the label, putting the printer away again, walking back to the branch, waiting in line again and then dropping off the parcel. Why can't you get that together at eBay? Before, the QR code's check digit was always wrong; now the entire QR code is faulty.
I don't feel like printing out the label every time, especially since, apart from all the setting up and packing away of the printer, the eBay logo on the printed label annoys me anyway because it signals to any thief that there's goods on the way here that someone has paid for, so they can also be resold at any time.
And buying the label directly from DHL is also cumbersome, because you always have to do the whole address entry + payment process separately.
I'd actually really like the feature on eBay, unfortunately it's completely bugged. Please take care of it and let me know here when I can rely on the service again. Thanks
bg
mauz
miriam@ebay
Hello @mauz_kautschuk ! Sorry that you’re still having problems scanning the QR codes.
To follow up on this issue once more, I’d like to ask you to send us the QR code that couldn’t be scanned by email. Please reply to the email I just sent you and give a quick sign here once everything is done, then we’ll pass it on 😊.
Thanks and best regards
Miriam
mauz_kautschuk
OP1 month agoI've sent you the relevant information
mauz_kautschuk
OP1 month agotoday I went to the DHL shop with a printed label from eBay; that doesn't work, their device says I have to go to the post office ... it worked there then. Why? Couldn't you just put a developer on it who could get that done in a week? It's just plain annoying now ...
mauz_kautschuk
OP1 month agounfortunately, the QR codes still aren't working, just last weekend: one code works, the other doesn't. It can't really be that difficult to integrate DHL's API correctly.
But apparently threads from the forum are being deleted here ...
nostalgie59
·1 month agoHello, do you expect something to work properly on this platform?
mauz_kautschuk
OP1 month ago@miriam@ebay I'm just going to loop you in here because you've already helped me so much :)
miriam@ebay
This @-mention slipped past me, sorry about that!
Best regards
Miriam
bastler-hardware
·2 months agomaybe just like this: https://www.dhl.de/dam/jcr:0b2a7a33-d9f9-41a7-ba32-3e28e3f2e983/dhl-versenden-kurzanleitung-gkp-ebay-datenimport-112014-v2.pdf&ved=2ahUKEwjyjJuP7c-VAxUGNfsDHR8aK5kQFnoECBgQAQ&usg=AOvVaw1S5Knw1F5XwzTl6R3Jkifz
voli-maus
·2 months agoHello @mauz_kautschuk ,
for me, the printer stays where it always is.
It neither gets packed up nor unpacked.
I only use the app for looking and reading.
I’m really on ebay privately.
I myself sell things every now and then, just as a hobby.