No payout since July – deadlines repeatedly extended
Summary: miglab_57 reports ongoing problems with a refund of 2,130.98 euros on eBay. Despite multiple deadline extensions by the platform, no payout was made, although the buyer protection case was decided in their favor. Customer service repeatedly refers to an expert team without providing any specific information. nina@ebay from eBay apologizes for the delay and promises a solution by September 29. miglab_57 is, however, frustrated by the renewed deadline extension and is considering taking legal action and making the case public if the payment is delayed further.
Hello eBay team,
I am asking for support from a staff member who will review my case conclusively and arrange the outstanding payout of 2,130.98 euros. Since July, despite numerous contacts, I have repeatedly been referred to an “expert team.” Nothing has been paid out to date.
The buyer wanted to cancel the purchase after payment. When I did not agree to this, he announced that he would involve eBay or PayPal if I shipped the PC. I sent it on July 7; according to DHL, it was personally delivered on July 10.
After that, the buyer first reported that he had not received the PC. Due to the proof of delivery, this case was decided against him, and his appeal was also rejected. He then claimed that the PC could not be turned on. This claim is the reason for the current buyer protection case. The buyer did not contact me directly about the alleged defect.
According to eBay customer service, the buyer was supposed to submit an expert report. The deadlines I was given were extended several times: first until August 13, later until September 3, and then expressly for the last time until September 20. I was repeatedly told that no expert report had been received. Nevertheless, the payout still did not happen.
What is especially incomprehensible is that eBay meanwhile informed me in writing that the buyer protection case had been closed in my favor. After that, I was again told that the expert team would get back to me. Instead of any feedback, I learned that the supposedly final deadline had once again been extended to September 29.
Even when I speak to customer service, I am told every time, in essence, that I should be patient and not worry, the case will be reviewed and decided in my favor. I do not get a concrete explanation for the contradiction between these statements and the repeated deadline extensions. Today, after more than two hours in the queue and in the call, I asked to speak with a supervisor. The call was ended without my issue being clarified or me being connected.
A deadline is not there to pass without consequence and then be set again and again. I expect eBay to clarify the matter now in a binding way and to arrange the payout of 2,130.98 euros no later than the expiry of the now again (“for the last time”) set deadline on September 29.
If no payout is made by then, I will contact the consumer advice center and take legal action. In addition, I will forward this case to every social media channel in Germany that I can find and that deals with legal issues or consumer protection, in the hope that this case will make very big waves. Another vague reassurance is not a solution for me.
I can share the eBay messages and the DHL proof of delivery as well as the case number and documents for review via a private channel.
miglab_57
OP2 weeks ago · Editedso ridiculous
nina@ebay
·2 weeks ago@miglab_57 Hey. 🙂 I’ve gladly taken a look at your case and can only apologize for the long processing time. Please be patient until 29/09. Our specialist department will get in touch with you on the specified date.
@voli-maus Thank you very much for the tag. 💖
Best regards,
Nina
miglab_57
OP2 weeks agoHello Nina,
unfortunately I hear that every time, then the deadline gets extended again without anyone getting in touch with me. Unfortunately, the response is not satisfactory.
miglab_57
OP2 weeks agoThe case was postponed again for 5 days. How the hell can that be!?
voli-maus
·2 weeks agoHello,
reach out to customer support, @miglab_57
miglab_57
OP2 weeks agoWhat do you think I've been doing for months if 2000€ is frozen?
voli-maus
·2 weeks agoContact customer service and don’t give up.
voli-maus
·2 weeks agoContact customer service, really, @miglab_57 .
That’s not funny.
You don’t need to use the laughing emoji on your part.
voli-maus
·2 weeks ago · EditedHello @miglab_57 ,
you’re writing in the community, you know that, right?
Hello dear @nina@ebay ,
could you please be so kind and take a look here ?
Thank you 🩷