Due to your sales history and/or your past payments of eBay fees, you can no longer sell items on eBay for an indefinite period of time.
Summary: rehabmobil reported on eBay's surprising decision to prohibit him from selling, without receiving a clear explanation of the reasons. Despite complying with all verification measures and having a positive sales history, he was suspended because of his sales history and/or payments of eBay fees. He asked for a review and clarification of the situation. voli-maus reached out to a female employee from the eBay team, while nina@ebay confirmed that the matter was under review and that feedback could be expected soon.
Hello everyone,
unfortunately I have to reach out to the community and especially the eBay team once again, because by now I really no longer know what else I can do.
After many phone calls and emails, I received the following reply today from eBay customer service:
“Due to your sales history and/or your previous payments of eBay fees, you can no longer sell items on eBay for an indefinite period of time.”
This answer really surprised me and, honestly, also hit me hard.
Unfortunately, I’m not being told in any concrete way what I’m supposed to have done wrong. I especially cannot understand the reference to the “payments of eBay fees.” There has always been sufficient credit on my eBay account, and I am not aware of any unpaid eBay fees or a negative account balance.
I have been active on eBay for around 12 years and am a business seller. My service status is “Above Standard” and I have 100% positive feedback.
I have also completed the identity verification requested by eBay. At first I was told that my documents were being reviewed and that I should wait for the result. Now I suddenly receive the message that, due to my “sales history and/or payments of eBay fees,” I am no longer allowed to sell for an indefinite period of time.
Unfortunately, nobody is telling me which specific issue led to this decision.
I do not want to bypass any rules and of course I do not want to open another account either. I simply want to understand what the actual problem is with my existing account and whether the decision can be reviewed again by the responsible specialist department.
Could someone from the eBay team please look into my case once more and tell me what exactly the reason is for this serious restriction and whether there is a way to have it reviewed again?
After 12 years on eBay, I would really appreciate a concrete explanation and some support.
Thank you very much for your help.
Best regards
Gökmen
nina@ebay
·3 weeks ago@rehabmobil Good evening. 🙂 Your request is currently still under review by our specialist department. Please be patient a little longer. You should receive a response here shortly.
@voli-maus Thank you very much for tagging it. 💖
Kind regards,
Nina
voli-maus
·3 weeks agoHello dear @nina@ebay ,
could you please be so kind and have a look here?
Many thanks in advance. 🤗
rehabmobil
OP3 weeks agoThank you very much for your help