Warranty label mandatory for all sellers from 27/09/26
Summary: www-zukunftlicht-de raises concerns about the EU's mandatory warranty and guarantee labels for sellers, expressing difficulty in uploading these labels due to platform restrictions on links and content length. perfect-sally and others confirm that eBay has yet to provide solutions. www-zukunftlicht-de tries uploading images directly to eBay and removing links to avoid issues. abill1 clarifies that certain integration methods, like nested displays, are prohibited. A participant shares recent communication from eBay detailing automatic label implementations post-September 27, 2026, including automatic display of warranty information for compliant items.
Hello
Has anyone already figured out where the warranty label, which will be mandatory for all sellers, can be inserted?
There is a tab for warranty terms in the settings tool, but you can't upload any photos there; according to the EU, it then has to be displayed directly next to the
product photo or in the item description. If you insert this into the item description, then the warning about prohibited links
appears because the QR code leads to another page. Ebay should find a solution for this very quickly now, or is there already something? I can't find anything so far.
shoppingxperts_kittel
·2 weeks agoHi,
today eBay wrote to me:
================================================================
At eBay, the EU regulation that becomes mandatory from September 27, 2026 for the warranty label and the GARAN label (guarantee label) is technically recorded and implemented as follows:
1. Statutory warranty label (automatic)
No action required: For the standard, EU-wide notice on statutory warranty, commercial sellers need to do nothing.
Automatic display: eBay handles this label entirely on its own and automatically displays the harmonized EU notice on all affected B2C listings from commercial sellers. You cannot edit or remove this label.
2. EU guarantee label / GARAN label (via item specifics)
The additional GARAN label is only required if the manufacturer provides a free durability guarantee of more than two years for the entire product. eBay creates this label automatically from the structured item specifics.
For the label to appear on the item page, you must absolutely maintain the following three item specifics in the listing:
Durability Guarantee (guarantee period in years)
Brand (or manufacturer)
==============================================================
miriam@ebay
Hello @shoppingxperts_kittel - just as a small addition: For the note about the durability guarantee, the information on brand/manufacturer, model or model identifier, and warranty duration in years is relevant.
Otherwise, this matches the current status, which we have also communicated in our main topic on this.
Kind regards
Miriam
www-zukunftlicht-de
OP1 month agoit's not just the EU guarantee label, but also the EU warranty label (2 years), which applies to all sellers. It has to be displayed to the customer before purchase as info, clearly readable; you can download it from the EU site in A4. No idea where that's supposed to go now. Even in local retail it has to be visible everywhere, and given to the customer in paper form when they buy. Makes me wonder what's going on in the EU people's heads. Soon there'll be no product images left, just labels and constant new regulations that nobody reads anyway. EBAY, we need a solution here, and fast, there are only 20 days left.
kometenhuhn
·1 month ago · EditedDid you perhaps save the file as a photo (jpg / png), make it a bit smaller, and simply insert it as an image - without linking it? That should work, right?
I think that should work. I found it once on other platforms.
If I understood it correctly, the label has to be embedded in such a way that it is readable without zooming in.
www-zukunftlicht-de
OP1 month agoHello
I’ve now started a trial: first I uploaded the EU warranty label and the guarantee label to the images on eBay. Then I inserted the guarantee label into the item description as an image too (the image address is now eBay), and then there’s no more warning about forbidden links. Then I inserted the EU warranty label again in the separate tab as an image address from eBay. Here’s the link to the listing:https://www.ebay.de/itm/391981937466?_skw=Paulmann+78972&itmmeta=01M1Y1VDNJDDZ8YCEYCB4JMYKR&hash=item5b43f1b33a:g:pagAAOSw8f9mw1qc&itmprp=enc%3AAQALAAAAwGfYFPkwiKCW4ZNSs2u11xA41de4Y8srgz0jbsHuequsdBQkbaPguF4SRrVXMNe8jRXxlNbS7maoHXn2P9EbVh%2BUu5yTSomRisvCowIzTfGZgc%2BAiQehDLW6w6L0ZpFuqREbAjF23vqx9pWykM%2B93cjDPxdiGretzGNkDSNCFr1w1UQBk1eZtUfh1brfX%2FBMd2j7kq%2BpgUmB3AonuQzFNRmUpPK6aygTc9OT6S4lkuuWUabVWfHsDdUPTEwk%2Fh%2FAVg%3D%3D%7Ctkp%3ABlBMULbb7cGPaA .I’ll now have the whole thing checked by Händlerbund DE to see whether you can do it like this. I also had a phone call with eBay (50 min). I was put through to 3 specialist departments, and none of the 3 specialist departments knew anything about it, they had to Google it themselves, amen .
kometenhuhn
·1 month ago · EditedYeah, that’s a pretty good way to tell.
By now I no longer understand this whole EU madness at all.
A lot of things seem like make-work just to somehow justify the whole apparatus. Mediation nonsense, product safety laws, packaging regulations, labels here and there.... None of it makes any sense anymore.
abill1
·3 weeks ago · EditedHello,
according to the IT law firm on the topic of warranty labels:
What is expressly not allowed under the design requirements of the regulation is the so-called “nested display,” meaning online embedding via
links
icons
small preview images or
other elements,
which only make the label visible in its original size after a click or mouseover.
However, it must be ensured that the label is
embedded as a directly perceivable graphic (i.e. not via a link or hyperlink)
in a size that makes the content immediately legible, and
in the officially prescribed format and official orientation
.
For this reason, we recommend embedding the label centrally and uniformly for all purchasable goods as a graphic file in a sufficiently large size only in the ordering process (shopping cart or checkout), instead of placing it awkwardly on every product detail page.
In your listing above, a separate tab (icon) has to be clicked here in order to see the label. That actually shouldn't be allowed.
eBay definitely needs to do something here - but I don't know how this can be implemented, since in the shopping cart or checkout this only applies to sellers!
shoppingxperts_kittel
·2 weeks agoto be included only in the ordering process (shopping cart or checkout), is also not permitted according to the IHK.
shoppingxperts_kittel
·2 weeks agoNot allowed according to the IHK.
kometenhuhn
·2 weeks ago · EditedI’d rather trust a specialized IT law firm than a Chamber of Industry and Commerce office.
Depending on the country, you’ll get different opinions there too.
perfect-sally
·1 month agoThere’s nothing from eBay yet. If anything comes, it’ll probably be done at the last minute, as always!
shoppingxperts_kittel
·2 weeks agoIn any case, embedding the image in the article description doesn't work either, because then the message appears: The length of the description exceeds the allowed length
bixtron
·2 weeks ago · EditedMuch worse, listings are deleted because of "sale outside of eBay".
Length shouldn’t be a problem though. How are you inserting that?
In the mobile view, eBay hasn’t done anything about that at all - not even via a link. If you embed it in the AGB, the customer still has to click and scroll to find it...
shoppingxperts_kittel
·1 week agoI tried to insert it as an image. eBay refused it from my software. Maybe it works manually, but apparently you can’t send it via API calls. Inserting it as a link would work, but that doesn’t comply with legal standards and could lead to a cease-and-desist.