Hello, we suddenly have massive problems with our digital offerings. eBay suddenly adds 0%, 7%, or 19% VAT to our items. Thousands of our items suddenly have higher prices (of course, eBay benefits from higher sales and commission fees). The biggest problem is that our Magento system naturally issues invoices with the prices at which the items were listed. Customers are complaining massively about incorrect invoices. Another No Go, eBay's AI (probably looking for keywords in the title) apparently doesn't recognize all digital items or physical items are suddenly mistakenly recognized as digital items and above all, not all sellers are supposedly treated equally. Comparable items from competitors do not seem to be affected by this DDG regulation (captured), so our items are now 19% more expensive than those of the competitors! We were not informed about eBay's regulation and procedure or didn't notice it at all! Consequences: Complete invoicing wrong, increased number of customer complaints, entire tax data must be corrected painstakingly, massive sales declines in our eBooks, etc.... Both L1 and L2 Support are completely overwhelmed, promised callbacks do not occur, false reasons for the price changes are given which supposedly lie in our area of influence... which is absolutely ridiculous and wrong. We will now probably have to end all digital items on eBay forcibly. The items become disproportionately expensive for all customers and one supposedly has to painstakingly reclaim the VAT from eBay through monthly invoices (I'm curious if one actually gets the VAT credit back). Have you had similar experiences and how do you solve this renewed and completely unnecessary nonsense from eBay? The worst thing, in our opinion, is that when listing items you no longer know the percentage (0%, 7%, 19%) by which the price is increased and what the item ultimately costs the customer. The fact that we sell eBooks that are taxed at 7% in Germany seems to be incomprehensible to the eBay system; with us about 10% of items are not captured at all, about 30% are correctly captured at 7%, and about 60% are mistakenly increased by 19% by eBay. We are so fed up with eBay, always new seller harassment and absolute profit greed... these are not good conditions for further business relationships. In addition, a flood of ads so that the actual item is almost completely lost and on the other hand plenty of providers who can list identical and illegal items hundreds of times and have 5 accounts. Legal requirements such as terms and conditions, the right of withdrawal apparently do not need them either. If there is no solution to the DGG issue now, we are completely out at eBay.... how do you see it? Regards, Team TEC
