17 transaction defects after account suspension and reinstatement – request for review before the rating on 20/10 (Case C13422408682019)
Summary: connectcarparts reports problems after an account suspension due to a German VAT audit. After their seller account on eBay was restored, inventory issues occurred between September 7 and 16, which led to 13 cancellations. These issues could negatively affect their service status. They ask the relevant team to review the defects and thank them for the support. perfect-sally forwards the request for review.
Hello eBay team,
we have been selling brake parts since 2026 as a Dutch commercial seller on eBay.de (shipping only NL → DE, OSS-registered). At the beginning of September, our account was suspended for listing as part of a DE VAT audit (Case C13422408682019). On 04/09, the suspension was lifted, and on 10/09, the responsible team granted a three-month exception – we appreciate that.
From 07/09, listings were active on the account (item numbers 257729…), which were not running through our Channable connection and therefore did not receive any inventory updates. Result: 13 cancellations due to lack of stock for orders from 07/09–16/09, all on these listings, none on our connected listings. We canceled and refunded immediately each time. The listings have been ended since 17/09, and the stock limit is active.
Our service status is currently Above Standard, but it would drop to Below Standard in the evaluation on 20/10 (17 defects out of 83 transactions). We have submitted appeals for the affected transactions via the seller portal.
Please to the Community Team: forward this to the relevant department so that the defects from 07/09–16/09 in connection with the suspension and relisting are reviewed before the evaluation takes effect on 20/10.
Thanks.
Connect Car Parts
nina@ebay
·3 weeks ago@connectcarparts Hey. 🙂 Please first wait until your objections to the defects have been reviewed. They are all still under review.
@perfect-sally Thanks a lot for flagging it. 💖
Best regards,
Nina
connectcarparts
OP3 weeks agoHello Nina, many thanks for the quick reply, that helps us a lot. Then we’ll wait calmly for the review. Could you tell us how long such a review usually takes on average? Just so we know whether we can expect a result before 20/10.
Hans
Connect Car Parts
perfect-sally
·3 weeks ago@nina@ebay could you please take a look at this? Many thanks