2 x the buyer says they did not receive the item. | Seller Lounge

zauberfaden1 · 2025-10-09T13:23:24.575000Z

Hi therea buyer says she hasn't received the item. I immediately made a new item, even in a different color at the customer's request than with the first purchase. Now she has written to me again and told me that this item also didn't arrive with her? Now she has also reported it to Ebay and wants me to refund her the money. There was no insured shipping since it isn't worth it price-wise; I offer free shipping. How should I handle this ?Can I, as a seller, report this to Ebay as well ?Many thanks in advance for any info .... best regards zauberfaden1

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2 x the buyer says they did not receive the item. | Seller Lounge | eBay Germany