Application tip: E-mail address of the person placing the order | Seller Lounge

ttd4it · 2026-01-10T13:25:23.417000Z

Basically, eBay hides the email alias about two weeks after the purchase.Some people should already know that. Some buyers assume that it is displayed permanently. This assumption is wrong. If a customer only asks for an invoice after several weeks, the email address is missing and you have to deal with the “obscured” email address again. Sellers can still secure the email alias (contact email). VCP --> "Reports" --> "Downloads" --> "Download report" 1.) Selection: "Orders"2.) Selection: "All orders"3.) Time period: If you work consistently, once a week should be enough as the time period. The export then contains the email alias, which can still be used after more than two weeks. Second alternative ... the overview in DHL Business --> shipment archive.If you have worked there with "ebay-Import", the email alias remains saved there too.

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Application tip: E-mail address of the person placing the order | Seller Lounge | eBay Germany