Item not defective even though the buyer claims it is | Seller Lounge

techleka · 2026-04-27T14:06:35.831000Z

The buyer started a return with the reason: Item defective / does not work. A return label was then provided. When the return arrived and was checked, the item was fully functional. We escalated the case to eBay because the reason for the return was not correct and it was obviously only about having the return shipping costs covered by us. That is exactly what was explained in the case, along with an additional picture of the item to prove that it worked. This was eBay's response: "The shipping company has now informed us that the item was shipped and delivered.In accordance with the eBay Buyer Protection guidelines, we will refund the buyer the purchase price including the original shipping costs." We never claimed that the return did not arrive? After that, eBay closed the case and initiated the refund to the buyer. (The full amount, without the transaction fees being refunded as usual.)

Discussions

Item not defective even though the buyer claims it is | Seller Lounge | eBay Germany