Article characteristics new mask for sizes.
Summary: minus2007 describes problems with the new size options on eBay, which in product selection allow only a single size and no longer support intermediate or combined sizes like S/M or M/L. patrick@ebay recommends choosing the closest standard size and specifying the actual size in the title and description. They acknowledge the difficulties and promise to pass the feedback along for review. Later, patrick@ebay gives an update that the bug has been fixed and intermediate as well as combined sizes are available again.
The following problem: eBay has changed the item specifics in the size field.
For example: If you have set 3 sizes as variants, it is no longer possible to also specify the 3 sizes under item specifics. I spoke to customer service today. Under item specifics, you can only choose one size, either S or M or L, or you select one size.
Another problem is that if you have an intermediate size, S/M and M/L, you can only choose one size there as well. So either S or M or L.
As with one-size items, there is onesize from S-L or from S-XL.
That just creates more confusion, because simply leaving out the size in the mask that is listed under the variants doesn’t work either.
I don’t know who came up with this; it’s completely out of touch with reality. eBay should bring back the old mask, where you could also enter intermediate sizes or multiple sizes yourself. That’s not an improvement, but rather leads to forced false information under item specifics size.
I hope eBay will take a look at this. If I have an intermediate size from a manufacturer like S/M, I want to be able to enter that too.
patrick@ebay
Hello @minus2007
At the moment, we recommend that you choose the standardized size in the item attributes that best fits the item. You should also clearly state the exact manufacturer size, for example “S/M,” in the title, in the item description, and, if possible, on the product photos as well. This way, buyers can clearly see the actual size information before purchasing.
For one-size items with broader coverage, for example from S to L or S to XL, the selection “One Size” may make sense depending on the item and fit. Here too, you should also mention the exact size range in the description and in the title.
Your note about missing intermediate and combination sizes is absolutely understandable. We are aware that details such as S/M or M/L are common in some categories and that the current selection options do not always reflect the actual manufacturer size. We are happy to take your feedback on board and pass it on for review.
Best regards
Patrick
patrick@ebay
Update: @minus2007 there was a mistake regarding T-shirt, dress, sweater, etc. It has been fixed and S/M as well as M/L should be available.
Best regards
Patrick