For item 177657244853, a refund was automatically triggered even though the item never arrived to me.Facts:Return initially declined, then correctly reopened by eBay.The original return was demonstrably sent back to the sender (the buyer).The automatic refund still occurred, without the item having been received.Problem:I have neither the item nor the purchase price, which causes a financial loss.The system repeatedly refers to the original return number, so each new message seems like a repetit...

@dachauantiques wrote:So, until then nothing came either. The buyer now wanted reimbursement of 17,- for expenses....How should one deal with that now?File a criminal complaint for embezzlement of goods.

Automatic refund despite missing shipment of goods – system behavior | Seller Lounge

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Automatic refund despite missing shipment of goods – system behavior | Seller Lounge | eBay Germany