Attempts at fraud are currently piling up extremely | Seller Lounge

friseurversand · 2026-03-06T08:01:51.255000Z

Hello everyone,I need to get something off my chest. Right now, there are massive attempts to commit fraud here.A customer buys an item, has it delivered, and then reports that there was no goods in the box.A machine set is deliberately claimed under warranty with the statement that the wrong device was sent. We checked the serial number – it doesn’t even come from Germany.I could probably list ten more cases here.What annoys me even more: eBay often sides against us sellers despite clear documentation and the burden of proof. Even with returns that, from our point of view, are not justified – for example, defects that are clearly due to technical modifications by the customer, or extremely dirty and obviously used hair clippers.Our right to rectification is also sometimes simply denied. Instead, the only option often mentioned is to withhold 50% of the purchase price. That doesn’t help me, though, because I still end up taking a loss on the whole thing and I’m neither allowed to sell used machines nor will I sell them.What’s particularly annoying is that we document our returns comprehensively – including photos, a description of the condition, and sometimes even with confirmation from the manufacturer that the defect is clearly due to use by the customer.Are you also noticing a strong upward trend at the moment when it comes to attempted fraud?

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Attempts at fraud are currently piling up extremely | Seller Lounge | eBay Germany