Review blackmail in suspected fraud | Seller Lounge

peters-gamestore · 2026-06-05T07:33:03.081000Z

Good morning,I have a customer who ordered a personalized item. Now she claims she received the wrong certificate with the wrong names. Since we save all files that are printed and shipped, we cannot verify that this is not the certificate we sent. The names and the quality of the certificate she sent as proof are unknown to us. We offered a free return, but the customer seems to be refusing this and is threatening a bad review if there is no refund.Unfortunately, it is possible these days to create something similar using AI. We would like the certificate she photographed back so we can check whether it was sent by us, which I don't believe, since we would never have shipped it with these errors. @elke@ebay or another staff member present, could you please take a look at this.Order number 19-14687-66540Thanks

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Review blackmail in suspected fraud | Seller Lounge | eBay Germany