Please urgently help! eBay is freezing payouts | Seller Lounge

hajdishop · 2025-09-02T07:35:01.424000Z

Since 22/08/2025, my payouts have been withheld – support is abysmal!Hi everyone,since 22/08/2025, my payouts from eBay have been withheld.On the same day, I only received an email – but it didn’t even say why the payouts were stopped.After several phone calls with different employees, I finally got an email (days later!!!!!) listing which documents were needed at all. Of course, I submitted these immediately.According to eBay, the processing time should be 3 days – but in reality, this was exceeded by a long shot. When the documents were finally accepted, new documents were suddenly requested as well.My question: Why doesn’t eBay request all the necessary documents at once instead of dragging the process out unnecessarily?Unfortunately, every phone call leads nowhere – the employees aren’t trained, promise feedback from the specialist department the same day, but of course that never happens.I’m a sole proprietor: all documents are under the same name and the same address. I’ve already submitted everything – profit and loss statement, ID card, business registration, purchase invoices, proof of address.Even so, my payouts are still blocked. By now, this has resulted in a very high five-figure amount that I have to bridge financially. At the same time, I’m in the middle of moving to a larger warehouse – with additional costs for the deposit, equipment, etc., for which I urgently need liquidity.I therefore really urgently need help so that my payouts are finally released.Has anyone had similar experiences or knows how to reach a solution faster here?All orders over €20 are shipped with tracking numbers, my ratings are excellent, there are no disputes, etc. pp. - nothing, absolutely nothing, is wrong with my account or my service performance.Best regardsHajdi@verena@ebay @miriam@ebay @patrick@ebay @steffi@ebay

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Please urgently help! eBay is freezing payouts | Seller Lounge | eBay Germany