The buyer claims the item arrived damaged, but won't show any photos | Seller Lounge

vio_dreams · 2026-02-28T20:24:14.830000Z

Hello, I need your help in a difficult case. I sold a cello for €8,500 to Canada, and the buyer claims it arrived damaged.He has started a return, but is only asking for €900 back. He also wants to keep the cello.I told him to send me photos of the damage, then I would refund him the €900. Then he wrote to me that he had already taken the cello (within a day) to a violin maker for restoration.I offered him €700 to settle the matter; I don't want any trouble. But now he wants €1,500. He says he spoke with eBay, and they confirmed to him that €1,500 was appropriate. I don't believe him. How can eBay judge something like that without photos or an appraisal? I think he's lying. What can I do? Will I lose my money and the cello? Is there an eBay member here who can help me? Can someone tell me who can help me? Does anyone know how I can reach eBay Canada by phone? eBay order number: 16-14214-96099 Best regards, Enrico

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The buyer claims the item arrived damaged, but won't show any photos | Seller Lounge | eBay Germany