eBay refunded the return, but the item was not received | Seller Lounge

prokope · 2025-09-27T19:38:25.309000Z

Hello,we currently have a problem with eBay regarding a return. The customer returned via eBay with Hermes, according to the shipment tracking the return was delivered to us at around 6:30 p.m. A time when no one is at the business anymore. eBay also does not want to provide any proof. Inquiries with the neighboring businesses came to nothing. eBay has now finally charged us the amount, with the justification that the goods had arrived with us.Quite an outrage what customer service is allowing here.We cannot credit anything that we have not received. We also have no influence on the shipping provider, and would never use Hermes anyway because we have already had problems with them several times here. No review is carried out at eBay. We are denied proof of delivery.Clarification from eBay would be appropriate here. This is no way to keep sellers.We would appreciate a message.Maybe someone has had similar experiences.

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eBay refunded the return, but the item was not received | Seller Lounge | eBay Germany