eBay Support doesn't keep deadlines it sets itself | Seller Lounge

gamez_and_friendz · 2026-01-02T11:01:54.597000Z

Greetings, I was asked by Ebay to upload an affidavit by 29/12/2025. The letter from Ebay is dated 26/12/2025. Apart from the fact that there was also a weekend after the holiday, Ebay closed my appeal because I allegedly had not contacted them in time. The appeal was closed at 6:00 p.m. 6 hours before the deadline! I uploaded the declaration at 9 p.m. In the further chat conversation I was told that was too late. The deadline was 72 hours, then until 28/12/2025, etc. I would be at fault because it was too late. No response to my objections. On 30/12/2025 I called again and was then connected to the supervising department. The employee Marvin also did not address the deadline. When his arguments ran out, he then claimed that nothing had actually been submitted at all. I asked for proof and he wanted to send it to me. No goodbye, instead I was then hung up on. Of course, the proof he promised was not sent, but the rejection was confirmed. So what is going on there, please? If the customer is right, are you ignored? Where can I complain about the person in question? I had agreed to a recording. Thanks

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