eBay seller protection - item not received | Seller Lounge

vogelsberger-kinderwelt · 2026-01-04T13:16:06.986000Z

Good day, The last time (it was some time ago now), I handled it directly with the buyer via message, which is why there was no refund from ebay. I received a message from the buyer saying that the item had not arrived. I asked them to open a case. I buy the labels through ebay, which is why I am covered by ebay Seller Protection. (Letter, basic tracking)What do I need to do now so that I receive the money from ebay / what is the exact process now?

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eBay seller protection - item not received | Seller Lounge | eBay Germany