Withholding of payouts - eBay requests proof of delivery | Seller Lounge

meinbuchmarkt · 2026-02-24T01:04:06.951000Z

Hello, I have the following problem : I sell several hundred items every month, mostly books. Now and then book shipments go missing or take forever to be delivered, which makes some customers impatient. Some customers have now contacted me saying the item never arrived - as a gesture of goodwill, I refunded the average €2-3. Now my problem : Since 2 customers opened cases, despite positive feedback - I did not go through with refunding the money, because the rating counts as "proof of delivery" for me. Ebay has now blocked all payouts and I am supposed to provide proof of delivery for all sales. This is not possible for most items, since there is no proof of delivery for a book shipment. The shipping labels were always purchased through Ebay. In addition, I can hardly send proof for hundreds, or even thousands of items depending on how far back they demand it. Only the purchase of the labels can be proven. Has anyone ever had a similar case and what should I do ??? I keep selling items - but I am not receiving any money. I am also a commercial seller. Maybe patrick@ebay can help and take care of the problem? Thanks for your efforts.

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Withholding of payouts - eBay requests proof of delivery | Seller Lounge | eBay Germany