Objection to case decision, eBay is not responding | Seller Lounge

playmo_parts · 2025-09-13T16:48:39.964000Z

Hello everyone.I sold two small items to a buyer. Both items were sent together in one letter. The label with matrix code (large letter) was bought via the eBay site.The buyer claims not to have received the letter. According to the (limited) tracking, however, it was delivered.The buyer opened a case for each item because they were not received. eBay ruled in his favor, deducted the money from my balance, and refunded it to the buyer. I filed an appeal for each case and referred to seller protection.The shipping label was bought through the eBay platform; according to tracking, the letter was actually sent and also arrived at the destination center, and the total value including postage is under €20.Accordingly, seller protection should apply. After about an hour, I received a response to one appeal saying that the decision was in my favor and that I would receive a refund. That was the cheapest item and had no shipping costs. I still haven’t received a response to the appeal regarding the second item.It says that eBay will get back within 48 hours, but that has long since passed. Filing an appeal again doesn’t work; does anyone have any idea who I can contact in a case like this?And if an eBay employee should be reading this, the case number is 5364082267

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Objection to case decision, eBay is not responding | Seller Lounge | eBay Germany