EU small business regulation instead of OSS
Summary: masterroli has repeatedly faced account restrictions due to a perceived breach of a 10,000 Euro limit related to OSS registration, despite being under the EU-Kleinunternehmerregelung with a 100,000 Euro limit. masterroli reaches out to eBay representatives, including selina_b@ebay, for assistance in resolving this issue permanently. selina_b@ebay assures that the matter has been forwarded for further review by the appropriate department. Later, nina@ebay confirms that an email from the specialized team has been sent to address the problem.
Hello
I’ve already gotten yet again (as unfortunately has happened more often) a notice of a restriction on my account because of the €10,000 limit in the EU.
And I’m supposed to confirm that I’ve signed up for the One-Stop-Shop (OSS) or provide a separate VAT ID for each EU country.
However, since 2025 I’ve been using the EU small business scheme and in the EU countries I’m registered with my own EU small business VAT identification number with the suffix -EX.
Since 2025 I’ve been reporting my turnover quarterly to the tax authorities/tax office myself and I don’t use OSS.
With the EU small business scheme, my limit is also not 10,000 per year but 100,000 per year across all EU countries combined.
So there’s no reason to keep restricting my account all the time when I get close to €10,000 in turnover per year.
Who do I need to contact at eBay so they can finally unlock my account and stop restricting it all the time?
Best, Roland
nina@ebay
·1 week ago@masterroli Hey. 🙂 You received an email about this today from my colleagues in the specialist department.
So the problem should be resolved for now.
Best regards,
Nina
masterroli
OP1 week agoHello, @nina@ebay
Yes, that's right, they activated it today until 29 January 2027 :)
I think then the whole thing will start all over again, unless the feature is built into eBay itself by then.
Thanks for your effort and that of your colleagues :)
Best regards, Roland
selina_b@ebay
Hello @masterroli ,
Thanks a lot for your post.
I've happily sent you an email. Please reply to that one.
Best regards
Selina
masterroli
OP1 week agoHello, @selina_b@ebay
Thanks for the quick processing :)
I replied to the email.
Best, Roland
selina_b@ebay
@masterroli Very gladly.
Please be patient here. The specialist department will review your request.
Best regards
Selina
masterroli
OP1 week agoHello @selina_b@ebay
Thanks for the tip.
I hope there’s still a specialist department at Ebay that knows what they’re talking about :)
The reply I got after responding to the email was something like this...... :
"Hello my name,
Thank you very much for contacting eBay customer service.
I tried to review your account again to help you further. In the process, I found that it is a business account. Therefore, activation of OSS is required.
The message you are currently receiving appears because OSS has not yet been activated. Once you activate OSS, this message should no longer be displayed.
Kind regards
Eman
eBay customer service"
selina_b@ebay
@masterroli Please be patient here. I have forwarded it internally. However, the colleagues can only be reached again starting tomorrow.
Kind regards
Selina
masterroli
OP1 week agoGreat, @selina_b@ebay , thanks for the effort :)
Best, Roland
selina_b@ebay
@masterroli Very gladly 😊
I wish you a lovely evening.
Best regards
Selina
masterroli
OP1 week ago · EditedHello @selina_b@ebay I was informed that I should contact you about this so that I can also receive an email and get in touch with your colleagues. Best regards, Roland