Case opened - although the delivery info says delivered | Seller Lounge

nennypenny_123 · 2026-02-11T10:33:49.655000Z

HelloWhy is it possible for a buyer to open a case for a not received item, even though the tracking shows delivered.The buyer says he received nothing. In the tracking it says delivered. According to the delivery log, the recipient accepted it and signed for it.Why can he still open a case? That shouldn't be possible if a tracking number is provided. Best regards

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Case opened - although the delivery info says delivered | Seller Lounge | eBay Germany