Dangerous error when changing quantities in the seller cockpit | Seller Lounge

der-steine-spezialist · 2026-02-14T19:47:51.058000Z

Hello community, A few days ago, I noticed a dangerous error: Suddenly, for some items, the terms and conditions change from "Returns" (with the corresponding return conditions) to "No returns accepted". Fortunately, I regularly check my terms after listing new items, because there has long been a bug where "new" shipping conditions suddenly appear (however, the settings are identical, so it's not a big problem). But if "No returns accepted" suddenly appears on the items, that can lead to warnings for commercial sellers. So this is a very dangerous error! Today I was finally able to find the cause of the error: As soon as you change the quantity of an item in Seller Cockpit, the terms for these items are changed to "no returns accepted". Could someone from the forum experts please tag an employee who can address this issue? Thank you very much PS: The photo shows exactly the 4 items for which I previously changed the quantities - and those exact 4 items immediately afterwards had the wrong terms. By now, of course, I have set the terms correctly again.

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