Warranty and guarantee label from 27.9.26
Summary: The discussion revolves around the implementation of the new EU warranty and guarantee labels on eBay by September 27, 2026. Participants express concerns about the lack of clear guidance and support from eBay on how these labels will be integrated, especially in the checkout process. They discuss the complexities involved in applying these labels uniformly and critique the EU’s approach as overly bureaucratic and potentially burdensome for sellers. The conversation includes skepticism about the feasibility and clarity of current regulations and a strong plea for eBay to provide a coherent solution to avoid potential legal issues.
I just read about it on the IT law firm website. Does anyone know how the whole thing is supposed to work at Ebay?
hausratprofi
·5 days agoHi everyone,
I see it the same way as marcels-modellbahn-welt.
"There is only one version of the warranty label (in each of the available languages). This warranty label may not be modified".
The label is universally valid, so why not implement it permanently in the offer format?
In the item description, the label cannot be displayed in accordance with the EU requirements, can it?!
I think eBay is obliged to offer us sellers a solution..
hausratprofi
·6 days agoHello Miriam,
it would really be desirable if ebay adopted a uniform solution for the warranty label, since the label is the same for all new items anyway. It could perhaps be added in the item specifics as soon as the seller lists the item as "New".
Please just don’t leave us sellers in the dark until September 26...
otherwise the only option is to take all items off sale for now, in order to avoid possible warning letters.
So please, bring us a solution for us commercial sellers !
p-schauberger
·6 days agoReally bad idea !!
Because even NEW-Other or Used (in a different sense than end-of-line model) can still have 2 years of warranty !
How about a SYMBOL (as REQUIRED) next to the price, for you to click yourself ...
marcels-modellbahn-welt
·6 days ago@hausratprofi
@p-schauberger
As I understand it so far:
For the warranty label there is only one version (in each of the available languages). This warranty label must not be changed (e.g. for used goods). In the implementing regulation there is only the label as a B/W version, which may only be used for printing on paper. The B/W version differs from the color version only in color; the content is identical in both.
In Annex I of the implementing regulation, the explanations under No. 1 explicitly state about the warranty label:
Source:
https://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=OJ:L_202501960
Our EU experts, of course, made the thing with the different warranty periods as confusing as possible: at the top left it first says in big bold letters "at least 2 years warranty". In the small print to the right it then says: "In some countries, a longer period applies for the statutory warranty. For used goods, a shorter period may apply, but not less than one year."
The warranty label must therefore also be used unchanged if, because of used goods, you only have a warranty obligation of one year.
@miriam@ebay
To add to my previous suggestion, eBay should of course display the warranty label in the appropriate language depending on the platform on which the item is shown, if a uniform solution is used.
_____________________________________________________________
Only the guarantee label is editable, namely as stated in the explanations to Annex II of the implementing regulation:
Source:
https://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=OJ:L_202501960
This guarantee label can therefore be edited in those three places depending on the item and the guarantor. That means no eBay-uniform solution is possible for the guarantee label.
Sellers who offer in multiple languages or operate on international sales platforms can then create the guarantee label for each item in several languages as well. That should be especially fun.
bixtron
·6 days agoWith the addition "In some countries, a longer period applies to the statutory warranty. For used goods, a shorter period may apply, but not less than one year." unsuspecting sellers then feel on the safe side: even now, you can already see quite a few commercial sellers in whose terms and conditions the warranty is reduced to 1 year, although that is not actually feasible at all. There are clear rules stating that the customer must agree to this themselves, for example by clicking a checkbox. Simply informing the buyer - even before the contract is concluded - is not sufficient.
This is, as usual, not thought through from start to finish. Soon everything will be under one flag...
bixtron
·6 days agoPlease first the cancellation button, then talk about such complicated topics!! ;)
marcels-modellbahn-welt
·6 days ago@miriam@ebay
Thank you very much!
Warranty label
A uniform eBay solution would be desirable for the warranty label. eBay could automatically display the label for commercial sellers and pass it on to buyers as part of the sales confirmation. Since there are also goods for which this warranty label is not needed (digital products / services), the label should, if necessary, be able to be switched on and off via the eBay settings. The latter applies both to the display in the listing and to the transmission to buyers.
Guarantee label
Since this depends individually on the voluntarily granted guarantee (the "XX" must be replaced by the number of years granted in each case), it cannot be displayed in a standardized way. The sellers concerned would then have to build this into their listings themselves.
The EU Commission contradicts itself
The Munich legal experts have explained in this remarkable article how our "darling from the EU" even contradict themselves when applying the labels (see "contradictory practice guidelines"):
https://www.it-recht-kanzlei.de/gewaehrleistung-label-leitlinien-geschachtelt.html
My opinion
As if the madness surrounding the EU Packaging Regulation (PPWR/EPR) wasn't enough, now on top of that this stupid labeling requirement. Once again, nothing has been learned from the failed "EU dispute resolution platform" project - it probably was just communicated badly. Completely incomprehensible that sellers rejected using it when, regardless of the arbitration outcome, they were supposed to pay at least 150 euros for the procedure, while the consumer remained free of charge even when in the wrong. Oh yes - for consumers who had used a dispute resolution procedure abusively, a fee of 30 euros was at least planned - symptomatic of the understanding of equal opportunity in Brussels.
So now the labeling requirement is coming to provoke more returns - so that we can increase emissions as much as possible within the framework of the "Green Deal". Tip for all left-wing ideological lawmakers: just introduce a cancellation bonus!
The obligation to use the warranty label will mean that fewer and fewer retailers will offer warranties in order not to have to expose themselves to this label nonsense. But hey, what a great idea: punishing retailers who voluntarily offer warranties with bureaucratic obligations. That's gratitude, EU style!
If you want to provide more consumer protection, please take care of it yourself and don't shift the work onto retailers through the ever-popular obligations. And then wonder why the economy isn't doing well.
Keep it up with your ever-new bureaucratic obligations, dear EU! In just 3 more sleeps, you can look toward Magdeburg and, with a bit of luck, see where your policy is heading. Of course, there isn't much hope that anyone in Brussels or Berlin will come to their senses because of this. No, you don't need to explain it any better - we understand just fine, we פשוט simply don't want your obligation-bureaucracy crap!
pc-rath_de
·6 days agoAside from the fact that, in the case of used goods, the label is a contradiction in terms (just like the PPWR already is): it’s safe to assume that this will be rolled out half-heartedly a few days before the deadline and will have to be tweaked 2-3 times afterward.
pc-rath_de
·6 days agoThe legally interesting question is whether it is enough to show the warranty label in the shopping cart, i.e. before completing the purchase, instead of making the product page even more cluttered (the guarantee label naturally depends on the product and has to go on the product page)
p-schauberger
·6 days agohttps://www.ihk.de/schwaben/produktmarken/recht-und-steuern/vertragrecht/neue-gewaehrleistungs-und-garantielabel-ab-27-september-2026-7075984
miriam@ebay
Hello everyone - we see your reactions to this topic and are working on getting you further information on this soon - update to follow.
Best regards
Miriam
1a-heizungsshop
·1 week ago · EditedWhat’s the current status here? @miriam@ebay
miriam@ebay
We had an initial meeting about this today, @1a-heizungsshop , in which I was told that the issue of warranty and guarantee labels is definitely already on the radar and that work is being done on implementing it. More information should be available soon, which we can then share with you here.
Thanks and kind regards
Miriam
p-schauberger
·5 days agoHey,
great that this is already on your radar.
1a-heizungsshop
·14 hours agoJust a little over 2 weeks left until the EU labels on eBay have to be visible on every item! So what’s the current status now? @miriam@ebay
hausratprofi
·7 hours agoHello everyone,
then let's hope that it will still happen in time with the implementation and info for us sellers !!! Best regards, Ralf
gamesorder
·1 month ago · EditedI already followed up 3 weeks ago, without any response Is anything planned on eBay's side, or a placement where the label can be integrated? According to the IT office, this should be integrated into the ordering process. As a seller, though, you have no way at all to attach a file here.
Or are we just running into "deaf ears" and everyone is left to their own devices? This affects all commercial sellers
gamesorder
·1 month agoGood morning,
is anything planned here on your side regarding the implementation or the place of display / implementation?
For example, visible to the buyer during checkout? Is there a possibility that one of the mentors can link / tag an eBay employee? Best regards
koelner1963
·5 months agoHello @loeppchensrummelbude ,
Mark Steier wrote the following report about this on 16.02.2026 on his website wortfilter.de and gave a rudimentary explanation of the content.
Warning: Anyone using the Händlerbund EU warranty label is at risk of receiving a cease-and-desist letter
https://wortfilter.de/warnung-vor-eu-gewaehrleistungslabel-haendlerbund
deichchef
·5 months agoThis is all still not thought through.
What about used goods ?
Here is the statutory warranty label, which has to be adopted in terms of colors and font.
It says 2 years in big letters and on the right, in a less prominent place, it also says that a shorter period (min. 1 year) can be possible.
We all know what will happen.
According to the motto:
Knowing beforehand that something can’t work, but just doing it anyway.
It will be exciting.
cosmoretroshop
·5 months agoI just overlooked that. This seems to me like a standard thing dictated by the EU, and the solution could be to click in the listing and then the label appears below the listing.
I rather see this as a gimmick like the old dispute resolution platform: Some bureaucrat comes up with an idea and absolutely no one cares. It should be treated that way too. This is not, for example, like this planned EU waste reporting register, which should rather cause headaches IMHO
rest-fest
·5 months agoHello everyone,
can someone explain the point of this? Does anyone in the EU actually believe that any buyer reads the A4 page? (I probably just explained it to myself there EU and point...)
eBay will surely come up with something. Let's wait and see, it affects all commercial sellers again anyway.
Regards, Uwe
gebraucht-ist-gut
·5 months agoaccording to the website mentioned:
Where are the labels to be displayed?
In any case, it should be permissible to display the new labels in the respective item description. Regarding the warranty label, it also seems sufficient to display the label only once per sales presence, i.e. globally. For example, in the shopping cart or at checkout, before submitting the contractual declaration.
I thought, ok. once for all business sellers, automatically shown by eBay in the purchasing process...
But I also have in mind that you can have items from multiple sellers in the cart at the same time and then pay for them together ... there can also be a private seller among them - then the label would also be shown at checkout - so it remains exciting.
p-schauberger
·5 months agoHello,
I’m also curious about that!
Another EU bureaucracy xxx again
Above all, there’s more information about warranty than about "the mandatory warranty notices".
Best, Peter
perfect-sally
·5 months agoOh dear, ebay definitely doesn't show its hand that far in advance and is very tight-lipped with information.
I don't think anyone here knows that.
loeppchensrummelbude
OP5 months agoSoooo it's not that far away.......
perfect-sally
·5 months agoFor eBay, yes