Warranty label independently / proposed solution
Summary: bixtron discusses the challenges of legally compliant integration of warranty labels on eBay. He criticizes the fact that eBay does not meet the requirements of EU regulations, since the integration is done via external links, which is not legally permissible. He also mentions his own attempts to solve the problem and calls for official confirmation from eBay to avoid risks from possible listing losses or cease-and-desist letters. kometenhuhn adds that feedback from eBay is unlikely due to the lack of support. Another participant, deichchef, agrees and describes the general frustration with the situation. bikenerd.23 shares his experience but warns to be cautious regarding the legality of the measures taken.
Hello,
there’s already a post on the topic - but I’d like to work on solutions here, since eBay, as expected, has already messed everything up before rollout and doesn’t want to comply with one of the simplest requirements for this label (direct display/integration).
We sellers should think about how we can protect ourselves now. Because, just like the withdrawal button and its missing functions, integrating the label as a PDF file - on a URL that’s separate from one of the offer pages - by clicking a link will also not be legally compliant.
Every eBay seller to whom these regulations apply therefore cannot possibly present themselves on eBay in a legally secure way. Since I personally have already been waiting for months for clarification of massive (technical) problems that should actually have been fixed long ago, I personally do not expect any change in eBay’s stance, meaning nothing will be done within the next 1.5 days regarding the new regulation. As always, many people don’t even know about this regulation - which is also due to the sheer abundance of bureaucracy and rules. So every “unaware” person is running headfirst into a trap if they rely on eBay.
Here are a few excerpts again that make the whole thing clear:
For the warranty label, the EU implementing regulation 2025/1960 provides in the online area the direct graphical integration in color and in a sufficiently large size so that the consumer can take sufficient notice of it before concluding the contract.
Explicitly not permitted is under the design requirements of the regulation the so-called “nested display”, i.e. online integration via links, icons, small preview images or other elements that only make the label visible at original size after a click or mouseover. This follows from a reverse implication from recital 14 of Regulation 2025/1960, which expressly permits nested display only for the guarantee label.
[...] the integration of both labels on trading platforms must generally always take place on each individual offer page.
The warranty label must not be integrated in a nested way. So placing it in the form of a product preview image in a gallery that only enlarges to a readable size when clicked is impermissible.
Now the IT-Recht Kanzlei proposes 2 courses of action, which in my opinion anyone should also follow who secures their presence through this law firm with legal texts/scans etc. (possibly also because of the liability this firm partly assumes).
Requesting platform operators to fix this defect or to ensure functionality and legal compliance once and for all. The firm has published a sample letter: https://www.it-recht-kanzlei.de/gewaehrleistungslabel-garantielabel-plattformen.html#abschnitt_11. I will use this letter to be able to prove that I have exhausted my options and authority to make my presence legally compliant and not anti-competitive. Since the withdrawal button has already not been implemented correctly and nothing has changed in that regard - this issue is simply being ignored by eBay, one now has to act on one’s own, otherwise one is acting at least negligently!
Integration of the label into our item descriptions. Here the firm provides corresponding HTML code that embeds the label.
Still problematic is the fact that the customer again has to click first in order to see the item description in the mobile version. On top of that there are the technical errors - in the app, which I’m uninstalling again now, I don’t see item descriptions for any seller, only a white field (it’s not my devices). So in short, you can actually no longer rely on the offer being shown completely to every customer, and then citing eBay’s errors afterwards won’t work either...
So even integrating the label into our listings is not enough - at best on desktop!
Before I implement this anyway, I would like to receive an official confirmation from eBay that the included link or the entire code content is permitted and does not lead to any problems - such as deleting/ending/hiding my listings or other sanctions. Or that the mass editing of my 800 listings will then not once again result in item descriptions being destroyed, incorrect quantities or details appearing, or the price changing arbitrarily.
Elsewhere I’m now reading that there are already fundamental violations because of the label issue - I really don’t want that!
It would be great if one could get an official confirmation here from an eBay employee. Then I’ll implement it in the way that’s possible for me. Continuing to take the blame for eBay is not an option...
PS: I implemented the withdrawal button incl. function + the label issue in a legally compliant way in my own shop in 5 minutes for €0. If I can do it, eBay can too!
Edit: In the mobile view, there is absolutely nothing to be found on the topic (besides the empty item description). Of course this has already been documented in detail and is now being checked again with various devices, under different providers and accounts/guest visits, documented, and then sent where it belongs.
Well done, eBay!
deichchef
·2 weeks ago · EditedHi,
you're not the bad guy -:) you're right about everything.
Ebay has already activated the label for all commercial sellers, even if with a few question marks
which you also describe.
I don't see it in your shop, or you haven't activated it yet.
I'd be interested to see what it looks like.
I don't know whether you'll get another reply here. Apparently we're supposed to contact the hotline first and foremost now "ahem"
turn to them.
Chances are it'll end up like the story back then with the confirmation checkbox that you had also read the item description. In the end, nobody cared about that.
bixtron
OP2 weeks agoHi,
you won’t find a label with me because there isn’t one :-)
eBay is now advertising my listings with the EU warranty law as a sales argument/service offering ("Buy safely", directly linked to buyer protection). Warranty applies to everyone and is not a voluntary service offering!
The label is accessible as a PDF on an external URL. The link is called "Learn more" - so they didn’t even think that through there and at least call it a "warranty label".
Rule number 1: On marketplaces, the warranty label has to appear on every listing page as an embedded graphic. No clicks, no hiding, nothing. If I put it in the HTML description, I risk losing my listings & still won’t be on the safe side - among other things because it isn’t directly visible in the mobile version.
The email from today says:
To prepare for these changes, make sure that your new and existing listings from 27 September 2026:
...
contain accurate and not misleading advertising claims and contain no unsubstantiated environmental claims or other misleading statements that fall under the EmpCo.
If only eBay would actually start doing that... :-)
bixtron
OP2 weeks ago · Edited@ebay - what about the link? Who is allowed to use it and who isn’t? Who/which product gets sanctioned and which doesn’t? Can I at least protect myself to some extent, or am I subject to your kind? Will I even get any answers anymore, or am I the bad guy now because I don’t think it’s OK to pay such amounts for everything that’s happened this year and is still happening? Less than 10 hours left, then a solution has to be ready...
kometenhuhn
·2 weeks agoWeekend support has been discontinued since yesterday. So that’s not going to happen, with feedback :)
bixtron
OP2 weeks agoAlso headfirst into it ;D
kometenhuhn
·2 weeks agoI would just embed it, as mentioned by them. It’s also not entirely certain whether a link might even be enough. According to the EU Commission, that would also be fine, but the law sees it differently. So, same as always. If someone is aiming for cease-and-desist letters, they’ll probably go after shops that have implemented neither a link nor an image. Because in that case it’s definitely clear that it’s not enough :)
bixtron
OP2 weeks agoIf everyone now goes and takes the easy way out, then nothing will change here at all.
Again: the integration into the AB is not legally compliant. The customer has to tap to open the AB (mobile version). Added to that is the fact that, I’d estimate, more than 50% of users don’t see any ABs in the app.
You don’t need to think you can protect yourself from cease-and-desist letters just because you then have the label in the desktop version at the end of your possibly 20,000-line-long item description - where it is not immediately visible.
In addition, the link still exists, which is also placed in a way that is anti-competitive under "Safe shopping". You can’t do right and wrong at the same time... Responsibility can’t be passed on to the sellers here, because none of us has access to the design of the offer pages.
Nor can I risk losing my offers or "damaging" them. And I definitely don’t want to risk a hypocritical, dishonest deletion of my offers by eBay...
bixtron
OP2 weeks agoCorrection: In the mobile view, even eBay´s "solution" isn't there - there's nothing at all.
So it doesn't help us at all.
bikenerd.23
·2 weeks agoYes - in the mobile, the link is not present. I embedded it as HTML in an offer. It is displayed well.