Principle on product safety leads to blocking childproof items | Seller Lounge

feuerglasklar · 2026-05-25T10:11:49.735000Z

Hello everyone, we are absolutely desperate. 3 table fireplace products with safety fuel (without ethanol) have been removed from sale for over 3 weeks due to an ebay suspension. The reason: This listing was removed because it violates our product safety policy. We believe that on eBay, exactly the opposite of the product safety policy is being carried out. All FEUERGLASKLAR products are operated without dangerous ethanol. They are child-safe and if they tip over accidentally, the fire goes out. Not so with table fireplaces that are operated with ethanol. If they tip over accidentally, the entire table burns. However, such table fireplaces are being offered on eBay in huge numbers. The consumer advice center expressly warns against using dangerous ethanol in table fireplace systems. Several such sellers were reported to eBay for violating product safety. So far, nothing has been done about it - no suspensions. Apparently, eBay wants table fireplaces with ethanol - although extremely dangerous - to continue being allowed to be offered via eBay. No one, mostly foreign advisors, can name a logical reason why our child-safe products, which are operated without dangerous ethanol, pose a safety risk. We also find it harmful to our business that products are deactivated without explicit notice to the seller. Has anyone of you had similar experiences, or found a quick solution to the problem?

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Principle on product safety leads to blocking childproof items | Seller Lounge | eBay Germany