Credit billing despite special promotion | Seller Lounge

edv-hosting · 2025-10-21T14:15:56.204000Z

Hello, I activated a special promotion for Shop ads over 150 euros in my seller cockpit & created a campaign. Still, the first transaction was charged to my regular balance and not offset against the special promotion. 55.11 euros on October 13 at 19:48. Support isn't helping me - I called about this for the 5th time today, and every time they say someone will get back to me by the next day at the latest, yeah right. It's really getting annoying now, I've spent probably 2 hours on the phone. Can someone please take a look? @samantha@ebay

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Credit billing despite special promotion | Seller Lounge | eBay Germany