Dealer refuses to accept the return
Summary: The discussion revolves around a problem where a merchant is refusing to accept a return. tan9513 initially raises the issue without providing further details. bootyooty and samantha@ebay engage with tan9513 in a series of brief, vague responses. The conversation lacks detail and resolution, leaving the issue of the return unaddressed.
Hello everyone,
I ordered a car part from a commercial seller in Poland on 05/04/2026. Since it was the wrong part, I started my return on 12/04/2026. The seller sent me their address and I sent the package back to Poland insured with tracking for €20.49 shipping.
Several days passed until on 29/04 the tracking showed that apparently the address is wrong and the package cannot be delivered. So I thought the mistake was mine and waited until the package was back with me. Today, on 13/05, the package came back to me. The courier wanted €10 return fee, but I checked the package first. The address was completely correct. The seller refused acceptance. I took photos of the package, and there is a Deutsche Post sticker on it with “Annahme verweigert / Refusé” checked.
I had already opened a case, but it was suspended until 16/05. It says that information is being obtained from the seller, and until then I cannot provide any updates myself.
Has anyone here ever had this experience? How should I handle something like this? I’m not sure whether I bought it with eBay Buyer Protection, so to be honest I’m worried that eBay won’t do anything themselves.
Thank you for your help and advice
samantha@ebay
·2 months agoHello @tan9513
I could sort everything out for you and close the return in your favor.
If the seller wants their item back, they can issue you a label; otherwise, you don't need to do anything.
You will receive the refund to the original payment method in the next few days.
Kind regards
Samantha
tan9513
OP2 months agoThank you very much for your help Samantha!
I wish you a nice long weekend.
Best regards,
Bidary
samantha@ebay
·2 months agoHello @tan9513
Could you please send the following to the seller so that I can see it this way too?
- The label you shipped with
- The pictures you took of the package.
Thanks for the tag @tan9513
Best regards
Samantha
tan9513
OP2 months agoHi @samantha@ebay
should I just send it to him via private message then?
samantha@ebay
·2 months agoHello @tan9513
Yes, exactly.
Best regards
Samantha
tan9513
OP2 months agoDear @samantha@ebay ,
I just sent the message to the merchant. If you still need submission receipts/tracking numbers or the pictures in better quality, please let me know
tan9513
OP2 months agoUnfortunately, I couldn't add it in the original post, but here is the order number and item number:
Order number: 14-14454-56665
Item number: 366108283165
bootyooty
·2 months agoGreat @tan9513 then Samantha can do some research.
bootyooty
·2 months agoHello @tan9513 could you name the order number or item number?
your question can surely be answered here in the community by a friendly and competent ebay employee, just be a little patient, she will reply to you in the thread here then.
@samantha@ebay please.
tan9513
OP2 months agoHey @bootyooty Thanks for the feedback. Yes, I’ve now added the order and item number to the post. I didn’t know beforehand whether that was wanted.