Buyer receives package for someone else, exchanges contents | Seller Lounge

cosmoretroshop · 2026-03-31T10:12:41.742000Z

Hello I shipped 2 packages to the same EU country on the same day. One arrives, and the buyer claims it contained an item I don’t even sell at all (a notebook from the 2010s). By searching based on the package dimensions, I found out that this buyer mistakenly received the package that wasn’t intended for him. He apparently reacted to this by first complaining that he didn’t get the items he bought. Instead of just reporting this like an honest person, he simply swapped out the item that was actually in the package (goods worth €100) for junk. Since he sent me pictures of the package, I could see that it had neither been repacked nor opened by anyone before it arrived at his place. I wrote to him and asked him to look again to see whether he might “accidentally” still find the item that was actually in the package. So far, though, there’s been no response. I’ve also already proactively reported the guy to Ebay security (whatever that brings...) Anyone have experience with people like this? In my tens of thousands of sales, I’ve never once had someone swap the contents of a package and then make a complaint.

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Buyer receives package for someone else, exchanges contents | Seller Lounge | eBay Germany