Buyer returns installed used goods as part of the cancellation | Seller Lounge

loewen-sicherheit · 2025-10-01T08:57:02.412000Z

See subject, we are making a partial refund and documenting the damage with a picture. Customer opens a buyer protection case, we submit the case in writing again and send the picture along once more, in which the damage can be clearly seen. Now eBay is demanding damage proof from a third party from us. This is just pure harassment. In other words, is there no seller protection? Please feel free to link the active moderators, I have no idea how this works here. We are on the verge of simply refunding the rest now (even though the customer is not entitled to it) and then going public with it. Simply because we do not want to put in hours of expensive effort to prove something that can be clearly seen on the picture already provided. Simply disappointing from eBay. Then don't offer that you can make a partial refund and upload evidence for it if it is absolutely worthless anyway. The buyer protection case was handled by "Ema Risteska" from eBay customer service, who first asked again for a proof photo, even though it had already been attached in the previous email, before she then demanded damage proof from us a few minutes later. Please ask the eBay moderators for a statement. RegardsLöwen Century GmbH

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Buyer returns installed used goods as part of the cancellation | Seller Lounge | eBay Germany